T-Mobile USA, Inc. Hiring for Expert, Assoc at Bellingham, Washington Full Time

Job DescriptionAt T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.Due to COVID-19 this position will start training in a work from home environment and when the impact of COVID-19 decreases, the position will move to our onsite customer experience center.Be the Expert. Redefine Wireless.Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU!ResponsibilitiesWe’ll count on you to:Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolveProvide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fansWe sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experienceLearn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirementsHave serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing itSupport team initiatives and create an inclusive environmentQualificationsYou’re a pro on the computerYou know how to balance multiple tasks at the same timeTech savvy and have a passion for mobile devices and/or technologyPassion for care and the ability to listen, problem solve and deliver great solutionsSales oriented with an obsession to connecting customers to the things they loveAbility to work as part of a team to achieve individual and team resultsYou have the flexibility to work any shift, including nights and especially weekendsTemporary RequirementsMinimum connection speed of 15 Mbps download & 5 Mbps uploadNetwork Latency of 120ms or less0% Packet LossAccess to a hardwired internet connection & router within 20 feet of the work areaHave a safe, secure, and climate-controlled dedicated workspaceReside in commuting distance to the call center**Satellite and cellular (3G, 4G, 5G, LTE) internet connections are not compatible with T-Mobile’s required systems**To test your upload and download speeds in the place you plan to work, please visit www.speedtest.net (http://www.speedtest.net)Okay. You’ve seen what we’re looking for and you’re up to the challenge.