Tag Group Hiring for New position: TAG24 Specialist at Remote Full Time

Division: Group

Job type: TAG24 Specialist

Location: Remote

Job Summary

This position is for a virtual or office, full-time or part-time travel specialist who possesses a solid

understanding of Domestic and International ticketing. A TAG24 Specialist is responsible for engaging inconsultative conversations with clients for the purpose of making accurate travel reservations and meeting client’s needs, maintaining and fostering a relationship between TAG and its clients.

The successful applicant must have knowledge of ticketing and reissues, GDS experience, and

understand airfares. Position requires flexible hours including weekends and holidays.

Responsibilities of the Role

• Fully service all inquiries, requests, bookings, and ticketing with the highest standards and

quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet

company and client expectations.

• Develop and maintain excellent customer relationships, ensuring the highest standards are

delivered at all times with a personalized and individual approach to each client.

• Action all required tasks related to clients and/or suppliers in a timely and effective manner to

ensure correct information is readily available for continuity of service for all team members.

• Keep fully informed about all airline rules and regulations, and other industry requirements and

accurately apply this information when making travel arrangements.

• Research and resolve en-route traveler service concerns as soon as possible.
• Utilize time management skills to efficiently organize and process workload during designated

shift.

• Participate fully as a team member to assist as needed in completing all functions relating to

servicing customers.

• Process complex reissues and pricing records accurately.
• Ensure deadlines, client policies, and SLA’s are met.
• Negotiate the best rates and deals from vendors to reduce client expenditures.
• Ensure PNR entries in GDS are correct and fully completed.
• Respond to all communications proactively, promptly, efficiently, and accurately.
• Consistently demonstrate attention to detail so that errors do not occur.
• Keep immediate supervisor promptly and fully informed of all potential problems or unusual

matters of significance and take prompt corrective action where necessary or suggest

alternative courses of action which may be taken.

• Build professional relationships with key vendors relevant and always support preferred supplier

programs.

• Attend company training sessions.
• Report, investigate and resolve errors or/and client complaints adhering to the highest

standards of customer service.

• Ensure the company does not incur any financial losses through avoidable error.
• Perform other duties as assigned.

Qualifications:

• 7 years of working knowledge and experience working within the Travel Industry or a 24-hour

travel emergency department.

• Strong knowledge and understanding of airfares, contracted fares, ticketing, ticket exchanges,

hotel reservations.

• 7 years of GDS experience, Galileo preferred.
• Experience handling VIP, entertainment clients, and/or group travel.
• Must be organized and have the ability to multitask
• Must work well under pressure
• Must be able to work independently
• Exercise good judgment

Preferred Skills and Experience

• Bachelor’s degree. In lieu of education, equivalent combination of education and directly related

experience.

• 10 years of working knowledge and experience working within the Travel Industry or a 24-hour

travel emergency department.

Characteristics we value at TAG

• Teamwork
• Ambition
• Genuine and trustworthy
• Responsibility and working ethics
• Communication
• Problem solving
• Organisation and personal effectiveness

Benefits include:

• Salary: DOE
• Medical, Dental, Vision
• 401K
• Life & AD&D
• Wellness/EAP Program
• Employee discounts
• Paid holidays
• Paid Time Off (PTO)

TAG is an Equal Opportunity Employer and does not discriminate of the basis of race, color, religion,

gender, age, national origin, disability, protected veteran status, sexual orientation, or any other

characteristic protected by federal, state or local law.

Successful applicant/s must be eligible to work in the USA.

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