Tailored Management Hiring for Remote Customer Service Representative at Remote Full Time

Job description

Remote Except NY, CA, HI, AK, & NV – Must adhere to working Eastern Standard Time.

This is YOUR opportunity to join a Fortune 100 and 500 Company, a leader in the financial and insurance industries! This company is highly engaged, values their people, and provides great culture such as family and friend-oriented, and vast opportunities! Not only does this company provide development opportunities, but they provide a welcoming work environment that promotes employee interaction, networking, and building your brand. Apply NOW to learn more!

Location: Remote Except NY, CA, HI, AK, & NV

Hours of Operation: Monday-Friday; 8 AM- 8 PM & Saturday 9 AM- 6 PM EST

Shift Assignment: 8 Hours Shifts. Must have Open Availability! This may include a rotating Saturday

Summary:

You will be receiving inbound calls and assisting customers with retirement questions. Starting off you will assist with password resets, contribution confirmations, emailing statements and beneficiary change forms, and going over account balance questions. Once you get familiar with those processes you will begin to help with more in-depth questions that involve transactions and taking out loans. This position is a great way to get your foot in the door and begin a career and advance into higher-level positions!

Details:

· Receive and respond to incoming calls from customers/brokers/agents

· Provide prompt efficient service

· Consult and interpret contract provisions for current and past products and assumed business

· Assist and provide updates to customers with financial transactions

· Process monetary transactions

· Resolves routine errors requiring corrective processing

· Review, research, and interpret records and reports to accurately make decisions

· Perform other duties as requested

Requirements:

· Preferred Bachelor’s Degree

· Skills/Competencies: Ability to make decisions with moderate oversight

· Education: Undergraduate studies preferred.

· Strong engagement and on the job motivation

· 1 Year Service

#NWR

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: Remote