TalentBridge Hiring for HR Support Specialist – Recent Grads Welcome! at Virginia Full Time

We are currently recruiting for a phenomenal opportunity to join a global organization as they expand their Human Resources team with a technical support Hub. This role will be fully remote and involve customer relations, technical support and HR support. We are looking for candidates who are ready to learn, not afraid to try something new and have the determination to find a solution and resolve issues.

In this role you will handle and resolve general Tier 1 issues which may include, but will not limited to, employee data changes on behalf of the management team, general browser setup, system navigation, and system function issues for escalation.

Some of the core responsibilities of the Specialist are:

· Quality Customer Service, which includes clearly written or verbal communication, empathy with those that are frustrated or unhappy, patience to keep the interaction on track, and technical knowledge to resolve the request or problem

· Participate in all Support Center assigned activities, including ticket management, documentation, platform testing, as well as some project management and internal communication activities as needed

· Produce high-quality documentation (ticket notes and knowledge articles)

· Manage high volume, inbound tickets, outbound calls, multiple tasks, and multiple priorities

· Research technical issues and work with Tier 2 support on technical updates within the application Review ticket notes and explain system processes to non-technical staff

· Compile employee data and submit information for batch upload or correction

· Work with Employees, Unit Managers, Human Resources, and other Centers of Excellence to resolve technical issues

· Produce high-quality documentation, including business requirements, procedural documentation, operational and process flow documents, and test scripts

· Stay informed and up to date on product release schedules and enhancement activities.

· Work with team members to meet defined service level agreements

· Ensure compliance with data privacy and protection guidelines
REQUIRED SKILLS

· Bachelor’s (or higher) degree in HR, Information Systems, other relevant studies, or equivalent experience required

· Relevant experience working in a help desk role or B2B technical support role is ideal

· Strong interpersonal, verbal, and written communication skills

· Solid understanding of HRIS and ERP systems

· Experience with Microsoft Suite, strong Excel knowledge preferred

· Experience in application test planning and test execution

· Effective organizational and planning skills

· Proven ability to work independently and/or with a team to complete tasks

Job Types: Full-time, Contract

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• Human Resources: 1 year (Preferred)

Work Location: Multiple Locations