TASC Hiring for Customer Care Representative at MADISON, Wisconsin Full Time

JOB REQUIREMENTS: Position Overview: Looking for a customer service position where you can think on your feet, and help make a difference for customers, as well as our community? Then TASC is looking for you! TASC’s inbound care center continues to grow and we are hiring a full-time Customer Care Representative to help customize solutions for our customers! It will be fully remote and candidates are responsible for providing their own home office equipment. Position Responsibilities: Provide prompt, courteous and professional customer service ensuring customer needs are met with the First Call and expectations are exceeded in order to retain and grow the value of our existing business by: Managing Relationships Identifying Opportunities Listening for Feedback Educating about TASC Servicing Expectations Maintain proficiency and knowledge, in products and processes, for select TASC divisions and be able to promote, up sell, and cross sell new and existing services to the customers Build Trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization Promptly and accurately document relevant actions in TASC’s operation systems to ensure subsequent quality service to customers by other employees Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties. Uses appropriate problem-solving research tools. Anticipates, communicates, and identifies barriers to resolution Achieve standards for Key Performance Indicators set for productivity, reliability, efficiency, and quality Operate within TASC’s guidelines pursuant to the Employee Handbook and all Policies and Procedures Perform additional duties as requested by Supervisor and/or Management Positional Competencies: Ability to learn and use multiple systems simultaneously including Microsoft Office Skills in mathematics to calculate data or solve practical problems Ability to respond quickly and accurately to inquiries and provide complete information Qualifications: Education or equivalency to a High School Diploma Minimum of 1-year demonstrated experience in a Front Line Customer Service environment Minimum of 1-year experience working in professional office environment Corporate Core Competencies: Adaptability – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs Initiative – Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed Results Focus – Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles Customer Focus – Meets internal and… For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F5E84834C5FE4B37