TBI Health Group New Zealand Looking for Clinic Administrator at Auckland, Auckland, New Zealand Full Time

Introduction:

TBI Health was founded in New Zealand with a simple idea: to help people with pain, illness, or injury. We originally aimed to improve outcomes for back injuries (TBI stands for The Back Institute), but we soon expanded to include a wide range of illnesses and injuries. We want to ensure our clients get the right help, at the right time, to get them back on track and living meaningful lives.

There are several reasons joining TBI Health is a great career choice for you!

Since being established in 2001, TBI Health has fast become one of the leading providers in New Zealand for providing integrated rehabilitation, meaning we value the important contribution each team member makes.

Our goal is to enable New Zealanders with injury and illness to reach their full potential and lead happier and healthier lives. We have clinics, mobile community-based services, and vocational services across the country and there is plenty of scope for career progression.

We’ve partnered with Southern Cross as a Venture Partner so our clients get access to complete care so the road to recovery is smooth and well supported.

TBI Health has many strong links across the country with insurers and private organizations to help improve the health and wellbeing of New Zealanders. Our partner groups include ACC, ANZ, BNZ, Countdown, Southern Cross Healthcare, and KiwiRail to name a few.

Description:

About The Role

Are you someone who enjoys helping people and being a welcoming face for your team?

Do you take pride in your work and have high attention to detail and the ability to learn new processes and systems?

Look no further….

We are looking for an enthusiastic and motivated administrator to join our rapidly growing team in Ellerslie. TBI Ellerslie is our largest Auckland based clinic.

If you enjoy dealing with people, have excellent computer, communication, and organisational skills, this could be the role for you. A positive, can-do attitude and a willingness to learn and be part of a busy team are all must haves. Knowledge of ACC and accredited employer policies is desirable but not essential as comprehensive training will be provided.

In this role you will be supported by the Clinic Administration Team leader and the Ellerslie Clinic Manager. Comprehensive training and mentoring will be provided upon joining. This is a varied and fun role that you can make your own!

Your day will comprise of tasks such as:

• Welcoming patients,
• Providing administrative and operational support to the clinic,
• Answering queries from referral sources and patients,
• Invoicing contracts,
• Purchasing clinic supplies,
• Administration of ACC, Insurer, and third-party admin contracts.

This is a great opportunity to work in a professional environment delivering a high-quality service to our clients and colleagues.

Skills and Experiences:

The TBI Health Ellerslie Team is a well-developed and experienced team. You will play a key role in supporting our clinical team and services while working as part of our national administration team.

For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:

• Subsidised health insurance with Southern Cross (when working 20+ hours per week)
• Work alongside a well-developed and experienced team of health professionals
• Comprehensive training
• New Zealand-owned company
• Supportive environment that appreciates quality interactions with the community and value to customers
• Close to Ellerslie train station and shops. A good selection of eateries close by!

About You

The ideal candidate will be someone who has a great attitude and can provide excellent customer service!

If you enjoy dealing with people, have excellent computer skills and enjoy variety in your day this could be the role for you!

A positive, can-do attitude and a willingness to learn and be part of a busy team are all must haves. A good knowledge of ACC and accredited employer policies and Gensolve Practice Management is favourable.

Two years of administration experience is desirable but not essential.

To be successful in this role you will have:

• A genuine interest in working in healthcare
• Able to demonstrate empathy with clients
• An ability to work both autonomously and as part of a team
• Excellent customer service with the ability to communicate well internally and externally
• Computer proficiency skills and accurate data entry
• Strong organisational and problem-solving skills
• An awareness of how to provide top quality customer service

Applications close at 12pm on Friday 30th June 2023

Please include a cover letter with your application. All correspondence will be kept strictly confidential.

Please contact Caroline Couldwell for further information on 09 525 6340 or [email protected]

Please note: We will screen applications and invite suitable applicants for interviews before the advertised closing date. It is, therefore, likely that we may fill the role before the closing date. So, if you feel that our job advert is that unique work opportunity you have been looking for, please contact us as soon as possible to express interest in the role.