Teamhealth Hiring for Senior Clerical Support Representative Job at Akron, OH Full Time

Team Health has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused healthcare organization. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

JOB DESCRIPTION OVERVIEW:

The Clerical Support Senior is responsible for assisting with the daily monitoring of production necessary to ensure that all tasks in the Clerical Support Department are completed in a timely fashion.

The Clerical Support Senior will also perform duties to process mail, search for EOBs , match charts, and other duties as assigned by the Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Consistently monitor and coordinate work to achieve maximum productivity/efficiency and provide support for workflow coverage
• Works with other production departments to coordinate workflow
• Responsible in the process of EOB/chart retrieval for offsite storage which includes the ordering of boxes, ordering supplies and preparing files for shipment to offsite storage
• Responsible for maintenance of transmittal spreadsheets and logs of storage information on the S/Drive
• Responsible for reviewing ETM Pit Reports (rejection, claim edit, NA, etc.)
• Responsible for reviewing ETM Outcome Report
• Monthly quality assurance audits and production for the department
• ETM Escalations
• Responsible for new and existing employee training and education
• Report to management suggestions for improvements in the department
• Report to management any department issues with workflow or employees
• Provide direction and/or assistance to peers in a professional manner
• Verify the completion of projects and/or assignments are completed in a timely manner in the absence of the supervisor
• Other duties assigned by the Supervisor/Manager

QUALIFICATIONS / EXPERIENCE:

• 35-45 WPM with 95% accuracy
• Accurate 10- keystrokes, by touch (8,000 KPH With 95% accuracy)
• Good oral and written communication skills
• Good analytical problem solving skills
• Able to work in a fast-paced environment
• Computer literate
• Detail oriented
• Good organizational skills
• Demonstrate leadership abilities for others in a team environment
• High school diploma or equivalent
• At least one year of experience in performing clerical support duties with an ability to lead and mentor peers. Previous knowledge of IDX/GE preferred.

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL / ENVIRONMENTAL DEMANDS:

Basic computer use. Pleasant office environment.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.