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Ireland
Teamworx Hiring for Call Centre Team Leader Job at Dublin , Ireland Full Time
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Specified Purpose Contract – 9months plus
Teamworx are delighted to announced this role for a Contact Centre Team Leager (9 Month + Contract) to support and deputise for the Contact Centre Manager based in our clients busy head office in Dublin North.
Contact Centre Team Leader
Specified Purpose Contract – 9months plus
Teamworx are delighted to announced this role for a Contact Centre Team Leager (9 Month + Contract) to support and deputise for the Contact Centre Manager based in our clients busy head office in Dublin North.
This Team Lead will be responsible for the following:
- Managing a team and rosters
- Liaising with product support
- Achieving performance targets
- Compile weekly and monthly reports
- Resolution of Billing and payment queries
- Identify process improvements to improve efficiencies within the Contact Centre Team
- Support Branch Network with reservation amendments, cancellations and other queries
- Support Data Management team with rate loading, sales restrictions and GW issues where required
- Any other relevant duties that arise as the business and systems evolve
- Ad hoc requests by Contact Centre Manager, Sales Director
This role will suit candidates with call centre experience at Team Lead level or those at Supervisory level wanting to take the next step in their career.
You will have strong people management skills and enjoy working in a fast paced busy environment, proven ability to use own initiative, innovate and follow through.
For more information contact Denise Brady, Managing Director on 045898037 or send your CV today.
People management, sales and customer service
