Teignbridge District Council Hiring for Customer Support Officer at Newton Abbot TQ Full Time

You will be part of a team representing the front face of Teignbridge District Council, dealing with all routine enquires using a variety of digital systems.

You will attempt to resolve all queries at first point of contact, retaining ownership of the query through to completion. If the query becomes complex and requires specialist intervention then the call / visit will be handed off to the service area concerned.

At all times your focus will be to ensure our customers are given the best service possible.

We have:

• Flexible working
• Local Government Pension Scheme
• Generous annual leave and wellbeing package
• 48.7% off gym membership at Teignbridge District Council Leisure Centres
• Opportunities for career and self-development.

You have:

• You like helping people. You are patient, level headed and cool under pressure.
• You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily.
• You have strong technical skills to be able to successfully use IT systems
• You pay attention to details. As far as you’re concerned, anything worth doing is worth doing right.
• You communicate clearly. You can explain just about anything to anyone, and you are comfortable communicating on the phone, face to face and in writing.
• You think on your feet. You like learning new things, and you can learn quickly. When things change you flex.
• You are motivated and driven. You volunteer for new challenges without being asked.
• You’re going to take ownership of the time you spend with us and truly make a difference.

Please read the full job description and person specification to inform your application and supporting statement.

Closing Date: Tuesday 6th September 2022

Interview Date: Tuesday 13th September 2022

For an informal discussion please contact Graham Rees on 01626 215503

Job Type: Full-time

Salary: £18,333.00-£22,571.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Reference ID: REQ000144
Expected Start Date: 03/10/2022