TEKsystems Hiring for Call Center Representative at Lansing, MI Full Time

One of TEKsystems clients is looking for

multiple qualified

candidates to support their IT department’s

Call Center team. This is a great

opportunity for someone to get their foot in

the door with a local enterprise

company. This is also a great opportunity for

someone to grow their skills

within IT Support/Customer Service and have the opportunity to

advance their careers within IT/Customer

Service. They are currently looking for

individuals who are looking to grow

within their company.

This will be a first

and/or second shift opportunity on a

Contract to Hire basis. Candidates

must work onsite in Lansing, MI for this

opportunity.

SUMMARY

This

is an IT phone-based customer service position

supporting a government

customer. IT

Call Center Technicians in this position will

answer phone calls from U.S.

citizens and utilize a computer-based

knowledge system to answer general

questions about policies, practices, procedures, and

other data to assist

callers. Successful candidates will have a

customer service orientation with

excellent communication

and problem-solving skills. As well as be

technologically savvy.

DUTIES AND RESPONSIBILITIES

• Provide superior customer service by answering

incoming calls in a timely manner

• Follow established policies and procedures to

respond and route calls appropriately

• Gather information to determine customers’ needs;

apply problem solving skills and resolve the inquiry/request

effectively

• Log customer information into a

database ensuring data entry is accurate and complete

• Access knowledge base per customer request for

information

• Verify and record demographic data with caller

and escalate customer issues as appropriate

• Maintain and improve quality results by

adhering to standards and guidelines

• Handle inquiries and requests in a courteous

and professional manner, including calls received in crisis situations

• Control the pace and flow of the

inquiry/request and manage call time effectively

• Follow protocol and apply sensitivity and

discretion in handling confidential information

• Promote this company’s vision, values, and

services to all customers and stakeholders

• Assist in maintaining organization wide

quality standards

• Flexibility in work hours and shifts including

some weekends as needed

• Accept other jobs/duties as assigned

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent
• At least 18 years of age
• Proficient

in the English language (written and verbal)

• Technologically Savvy
• Ability to pass a thorough federal security

clearance check screening (credit and all other history) to determine fitness

for a federal security clearance

• Proficient computer skills (MS Office,

keyboarding speed and accuracy, internet-based research)

• Oral and written communication skills

sufficient to facilitate clear and accurate information exchanges with

customers

• Ability to take direction within a team

setting and complete team related work promptly

• Please apply if you’re interested in hearing

more about the opportunity and if you feel you’re capable of completing any of

these job duties*

• We are looking to set up interviews as early

as next week*

WORK ENVIRONMENT

Individuals

will be in a cubicle for most of their scheduled shift. Individuals will work

individually, and therefore are required to work well independently, however

will also be a member of a team and therefore must be able to work in a team

atmosphere. The tasks of the IT call center are repetitive in nature. The noise

level is generally moderate. The work environment characteristics described are

representative of those an employee encounters while performing the essential

functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.