TEKsystems Hiring for Desktop Support Technician at West Olive, Michigan Full Time

Job Description:

Our client is looking for an individual with 1-2 years of IT support/ Desktop support experience in the Holland, MI area. This individual will be responsible for building and installing PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

Responsibilities include:

• Conceives and provides advice and guidance to colleagues regarding incidents

• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities

• Identify, log and resolve technical problems with software applications or network systems

• Identifies improvement areas that can be documented

• Identify potential changes and system improvements and present to leadership for consideration and implementation

• Ensure that work is carried out within agreed service levels and in accordance with department guidelines

• Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership

• Identify improvements and add to client databases with up to date solutions and clear record of activities

• Identify, explain and document technical issues in a clear way to clients

• Use call logging system to accurately record telephone requests

• Create and offer suggested updates to Knowledge Management tool

• Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately

• Elevated knowledge of Microsoft desktop operating systems and desktop software

Desired Qualifications

Minimum of 1-4 years’ experience as a Desktop Support/ Desktop Engineer

Elevated analytical and troubleshooting skills

Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences

Self-starter and possess level of professionalism that meets our internal and client expectations

Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects

Elevated experience with Windows 7, 10 OS

Elevated experience using ITSM ticketing tool

Elevated customer service experience in face-to-face, telephone or electronic interaction with clients

Elevated language and Communications Skills

Demonstrates elevated problem-Solving techniques

Strong customer service orientation

Solid understanding of computer support and troubleshooting

Demonstrated ability to work in a team-oriented, collaborative environment

Demonstrated ability to seek solutions to problems using one’s own resources

Top Skills:

Desktop support, Hardware, Windows 10, Windows 7, Troubleshooting, Ticketing System

Additional Skills & Qualifications:

High level of customer service, documentation and attention to detail.

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.