Job Description:
Our client is looking for an individual with 1-2 years of IT support/ Desktop support experience in the Holland, MI area. This individual will be responsible for building and installing PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Responsibilities include:
Conceives and provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities
Identify, log and resolve technical problems with software applications or network systems
Identifies improvement areas that can be documented
Identify potential changes and system improvements and present to leadership for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership
Identify improvements and add to client databases with up to date solutions and clear record of activities
Identify, explain and document technical issues in a clear way to clients
Use call logging system to accurately record telephone requests
Create and offer suggested updates to Knowledge Management tool
Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately
Elevated knowledge of Microsoft desktop operating systems and desktop software
Desired Qualifications
Minimum of 1-4 years’ experience as a Desktop Support/ Desktop Engineer
Elevated analytical and troubleshooting skills
Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences
Self-starter and possess level of professionalism that meets our internal and client expectations
Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects
Elevated experience with Windows 7, 10 OS
Elevated experience using ITSM ticketing tool
Elevated customer service experience in face-to-face, telephone or electronic interaction with clients
Elevated language and Communications Skills
Demonstrates elevated problem-Solving techniques
Strong customer service orientation
Solid understanding of computer support and troubleshooting
Demonstrated ability to work in a team-oriented, collaborative environment
Demonstrated ability to seek solutions to problems using one’s own resources
Top Skills:
Desktop support, Hardware, Windows 10, Windows 7, Troubleshooting, Ticketing System
Additional Skills & Qualifications:
High level of customer service, documentation and attention to detail.
Experience Level:
Entry Level
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
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