TEKsystems Hiring for Help Desk Analyst at San Antonio, Texas Full Time

Description:

Qualified candidates will be responsible for providing first level Service Desk support services to all users of which requires familiarity with the supported applications within the environment, technical expertise in the areas of hardware and software. Functional knowledge of Windows XP & 7, MS Office Suite, VPN / Remote Access, printers, networking technology, and internet web browsers.

Responsibilities:

• First level support of all inbound calls and incident tickets.

• Accurately logging, ticketing, and tracking/owning all incidents.

• Provide accurate, timely, and professional resolution on all supported issues.

• Provide a high level of professionalism and customer service.

• Timely and professional follow up on all incidents.

• Quickly identify and escalate high priority issues

• Accurately triaging/assigning/escalating tickets per standard operating procedures.

• Efficiently and accurately resolving all assigned incidents.

• Identify and document incident resolution and support knowledge.

• Timely and accurate completion of all assigned duties.

• Dependable attendance and schedule adherence

Skills:

• Self-motivated, detail oriented, independent worker with experience in handling a high volume, multi-task work load and able to successfully drive closure and resolution.

• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must.

• Capable of supporting a wide range of hardware and internal/external software through various organizations within the company.

• Follow established and documented policies and standard operating procedures such as scripts and templates.

• Utilize standard technology such as telephone, e-mail, and web browsers to perform job duties.

• Ability to interact with team members and management at all levels.

Requirements:

• 1 to 2 years ACD based Service Desk experience is preferred.

• Familiar with Service Desk support methodology.

• Must be able to work in a fast pace & stressful environment.

• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred

• Relevant technical certifications preferred (A+, Security+, Network+, MCP, etc.)

• Familiar with ITIL (certification preferred).

• HDI certification is preferred.

• Must be able to obtain ADP II position of trust approval

Skills:

Windows, XP, 7, MS Office Suite, VPN, remedy, customer service

Top Skills Details:

Windows, XP, 7, MS Office Suite, VPN

Additional Skills & Qualifications:

Excellent Customer Service Skills

Strong Communication Skills

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.