Description:
As a leader in the commercial construction, manufacturing and building service industries, our brings customer visions to life, calling on decades of experience and exceptionally trained teams to deliver maximum quality service to every endeavor. Our work and expertise across multiple industries allows us to be a premier partner, creating and executing specialty, professional solutions from start to finish. the relentless pursuit of innovation allows customers to see their greatest concepts become reality, trusting our exclusive design and building methodologies, backed by accredited, safe and professional execution.
Purpose of Position:
Provide over-the-phone, remote, and desk-side support services to end users technical issues related to usage of computer hardware, software and mobile devices. Specialist will respond to inquiries via telephone, email, and walk-in requests for technical support from end users. Troubleshoot incidents as well as provide knowledge of commonly-used concepts, practices, and procedures within field. Rely on instructions and pre-established guidelines to perform functions of the job.
Essential Duties/Responsibilities:
o Password Resets
o User setups
o Application support
o Hardware support
o Phone swaps/support
o Workstation / laptop configurations
o Workstation / laptop imaging
o Printer / copier service
Accountability:
Minimum Physical Requirements:
Qualifications:
Construction background/knowledge a plus
Skills:
Help desk, Customer service, Windows, Active directory, Phone support, Troubleshooting, Password reset, Service desk, Helpdesk troubleshooting, Windows 10, Support
Top Skills Details:
Help desk,Customer service,Windows,Active directory,Phone support,Troubleshooting,Password reset,Service desk,Helpdesk troubleshooting,Windows 10,Support
Additional Skills & Qualifications:
Service Desk Specialist. To image laptops, they utilize WDS. The ticketing system they utilize is Manage Engine, Service Desk+. Required to be onsite and need reliable transportation.
Experience Level:
Intermediate Level
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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