TEKsystems Hiring for Service Desk Specialist at Overland Park, Kansas Full Time

Description:

TEKsystems is a Service Desk Technician to their growing team. This will be an over the phone support position with high call volumes due to their size. Must take inbound calls in a timely manner and provide excellent customer service to the internal end users.

At least 3 years relevant experience required. Serve as a central point of contact for all client associates.

IT questions, problems, or request for information of any supported application, utility or system.

Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.

Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions.

Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.

Skills:

Help desk, Service desk, Active directory, Troubleshooting, Windows 7, Office 365, Windows 10, Phone support, Windows, Customer service, Outlook

Top Skills Details:

Help desk,Service desk,Active directory,Troubleshooting,Windows 7,Office 365,Windows 10,Phone support

Additional Skills & Qualifications:

• Responsible for providing support to users of various desktop applications such as Microsoft. • Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications • Operates IT help desk and Phone Support

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.