TekWisen Software Pvt. Ltd Hiring for Customer Service/Service Contract at Remote Full Time

Job Description:

• Prepare and track customer quotations within a defined period of current service coverage expiration.
• Respond to requests for terms and conditions negotiations related to service contracts.
• Accurately process high volumes of quotes, service contracts and parts purchase orders, plus other contract-related customer requests.
• Participate in improvement initiatives, new product line integration and team building-activities within customer service and across functional areas of core integration.
• Maintain accurate master data concerning install base and end-users.
• Ensure accurate cost and revenue accounts are associated with parts, labor and expenses on each call, which requires solid understanding of Cost of Goods (COGS) accounts, service types and service areas both internal and external to Client.
• Work with Field Service Management to assist with revenue forecasting for assigned regions.
• Act as customer liaison with Accounts Receivable to investigate billing issues then find resolution.
• Bild powerful professional relationships with team, customers and others within the company.
• Ensure all areas of personal responsibility are handled promptly, accurately and with outstanding focus on customer service.

Other duties as assigned.

How will you get here?

• High school diploma or equivalent required.
• Typically requires 2-5 years of experience in a high-volume customer service role, 1-2 years of experience in service contract management, or equivalent combination of education and experience.
• Experience with QAD, or equivalent ERP software.
• Experience with MS Office, moderate to advanced with Excel

Knowledge, Skills, Abilities

• Strong written and oral communication skills.
• Outstanding problem solving, follow-through, attention to detail and organizational skills.
• Excellent typing, 10-key speed and accuracy rate.
• Ability to maintain professionalism and courtesy under pressure.
• Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, and strong team- and customer-orientation.
• Ability to consistently communicate with customers, peers, and other Client employees in a helpful, friendly and professional manner.

Job Type: Contract

Pay: $20.00 – $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• service contract management: 2 years (Preferred)
• customer service: 3 years (Preferred)
• QAD/ERP: 1 year (Preferred)
• Excel: 1 year (Preferred)

Work Location: Remote