Teleperformance USA Hiring for Senior Vice President of Sales, US Market | Cloud Campus (work at home) at Georgia Full Time

Overview

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Welcome to the World’s Biggest Customer Service Family.

This is your invitation to play a part in our global mission to create digital, AI-powered business services for the world’s most innovative brands, backed by our cutting-edge technological platforms and, most importantly, our empathetic human touch.

We believe that your talent is the missing piece of our company’s puzzle, where you will be encouraged to use it to bring creative projects to life, partnering with individuals that reflect the rich diversity of our planet under a global roof that provides equitable access to opportunities for everyone. Because together, we are inspired to be the best.

In this leadership role, you will have the opportunity to combine business acumen, operational excellence, and intellectual curiosity to accomplish the best work of your life. You are the operational mastermind that makes these programs run like a well-oiled machine across the globe while strategically partnering with our leaders to deliver highly demanded and highly impactful resources, solutions, and programs at scale.

Responsibilities

• Drive sales initiatives globally, in support of multiple stakeholders across all sales lines of business.

• Devise sales processes, best practices, and playbooks.

• Generate an extensive network of high-value sales talent within target industries and vertical markets.

• Develop data-supported appraisals of the competitive landscape and use them to create immediate and long-term sales talent pipelines.

• Create connected candidate experiences as a trusted advisor to high-value sales talent.

• May be required to travel 1 to 2 weeks per month.

• To build relationships with internal stakeholders across leadership to identify opportunities to improve program impact and learning experiences.

• Deeply embed with the sales leadership teams to influence the design of the enablement org and ensure all stakeholders are aligned on enablement priorities.

• To communicate often and effectively to ensure all stakeholders are aligned on the progress of programs.

• To structure cross-functional collaboration, with explicit feedback loops, between all sales strategy and enablement teams, functional sales teams, and cross-functional employee success teams (diversity, onboard, learning & development, etc.).

• To keep a pulse on the competitive landscape, industry trends, and business requirements such that productivity programs are timely and of high value.

Qualifications

• 10+ years of direct leadership experience in sales and learning and development in a high-performance enablement organization.

• Proven experience building and executing a strategic, comprehensive sales enablement strategy.

• A strong understanding of the sales environment, including experience with learning management systems, tools, and training.

• Proven change management strategy development experience in a global, high-growth organization with a successful track record of moving teams from awareness to adoption.

• Demonstrated operational rigor and project management experience working in fast-paced, globally matrixed environments.

• Excellent communication and influencing skills with the ability to motivate people.

• Experience building relationships and credibility with business leaders and executives.

• Demonstrated operational rigor and project management experience working in fast-paced, globally matrixed environments.

• Demonstrated ability to work both collaboratively and independently.

• Excellent attention to detail and a commitment to quality.

• Contact Center experience required.

• Strategic critical thinker who also has excellent attention to detail.

• Ability to travel to client locations services as needed.

• BA/BS degree or equivalent experience.

Bonus Skills & Certifications!

• Outstanding communications skills – written and verbal.

• Highly organized and detail-oriented.

• Not afraid to try new things – driven to improve results constantly.

• Ability to manage time and juggle multiple priorities to execute high-quality deliverables.

• Experience in the BPO industry preferred.

Job Locations US-Remote (Cloud Campus) | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | …

Requisition ID 2023-35292

Category Sales

Country United States