Teleperformance USA Hiring for VP of Digital Transformation (Retail & CPG) at Sacramento Full Time

Overview:

Where We Celebrate You

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.

We’re looking for bright minds, creative influencers, and status-quo challengers that need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization’s DNA. Where there’s a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected, beyond labels.

You’ve got the skills and motivation. We’ve got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas.

Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.

Welcome to Teleperformance, where we celebrate you.

Your Footprint as a VP of Digital Transformation – Retail and CPG Will Be…

… in the TP Digital – Consulting team. This position reports to the Global Head of Consulting and Solution Design and is responsible for external and internal consulting and solution design. This client-facing role needs domain understanding and articulation through practical communication skills.

This position would need to work closely with clients at all levels to understand, analyze, design, recommend and implement projects that drive superior and sustainable impact. Consulting and solution design activities include but aren’t limited to industry research, creating differentiating value propositions, ROI Modeling and analysis, virtual and in-person client presentations, facilitating customer journey and design thinking sessions, and domain playbooks.

Responsibilities:

As a VP of Digital Transformation – Retail and CPG, You Will…

• Have a strong understanding of business transformation design and delivery within the Retail and CPG value chain that includes but is not limited to advertising & sales, e-shopping, payment & delivery, and after-sales service

• Apply your domain knowledge of the Retail and CPG value chain in functional segments such as digital marketing, B2C and B2B, Telesales, and eCommerce

• Have a solid grasp on critical trends and transformation priorities in the functional value chain mentioned above

• Work with the regional/global business development teams on proactive and reactive sales pursuits

• Contextualize and present transformation as a value differentiator in consulting report outs, proposals, and solution constructs to senior internal and client-facing executive teams.

• Work with global and regional teams to execute global and region-specific transformation business requirements and strategies

• Complete financial models, CBAs, and cost optimization schedules related to transformation solution design

The Leadership Competencies for Exceptional Potential Are…

• Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data.

• Transformational Leader – Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors – leading to successful interactions and relationships.

• Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence.

• Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change.

• Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work.

• Innovative and Creative: The ability to imagine something new and realize it.

• Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have.

• A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios

• Authentic and Connected Leader: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent.

• Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job.

• Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance.

You Should Be Excited to Join the TP Family Because…

• We encourage you to live well. To establish the right work-life balance.

• We want you to focus on your future with our financial benefits plans.

• We want you to keep learning, with excellent leadership development options for everyone.

• We encourage you to be creative and to provide outside-the-box solutions.

• We care about our citizens of the world with our great give-back programs.

• We work hard to cultivate a supportive and welcoming workplace for everyone.

• We encourage a full range of diverse and talented candidates to apply for our positions.

• We are committed to building an inclusive workplace with our DE&I programs.

• Our Cloud Campuses open their doors for you to lead from any location on the globe.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Qualifications:

What Will You Need to Succeed?

• 15+ years of work experience in consulting, business transformation, BPO, or a related field

• Must have at least five years of retail and CPG experience and a good understanding of the market segments and value chain

• Experience at a VP/Senior Director level

• Undergraduate/Master’s degree in business management or a related field

• Industry certifications are highly preferred (PMP, Lean Six Sigma)

• Technical certifications beneficial (e.g., Automation Anywhere, Celonis, UI Path)