TeleTracking Technologies Hiring for Order Management & Billing Specialist at Pittsburgh, Pennsylvania Full Time

Teletracking Technologies

Order Management and Billing Specialist

WHO ARE WE?

For over 30 years, TeleTracking has been operating with a simple mission, to ensure that no one waits for the care they need. Our state-of-the-art technology, combined with actionable best practices and a strong advisory services team, means that we provide the critical operational components required to build a responsive, resilient healthcare system. One of those key components is the centralization of hospital operationsthe ability to see in real-time everything from the number of available beds to receive and treat patients to the number of pieces of available medical equipment. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. We believe that diversity, equity and inclusion in our workforce keeps us competitive and provides opportunities for everyone.

JOB SUMMARY

As an Order Management and Billing Specialist, you will ensure customer orders and invoicing are processed in an efficient and timely manner, in compliance with company requirements and quality expectations, and will help ensure an excellent customer transaction experience. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments, as necessary. You will also work directly with the customer in resolving billing disputes, and when the dispute cannot be resolved, escalate the dispute to the manager along with a recommendation for how to resolve. You also will process credit memos and maintain accurate records of customer data.

PRIMARY DUTIES AND RESPONSIBILITIES

• * Responsible for reviewing and interpreting customer contracts and order forms and verifying all required documentation is received.
• * Work closely with the Commercial, Legal, Revenue Recognition, Client Transformation, or others to obtain necessary documentation required for each order.
• * Ensure orders are processed in NetSuite in a timely, efficient, and accurate manner with strong focus on month-end and quarter-end deadlines for booking, invoicing, revenue recognition, and commissions/forecasting purposes.
• * Invoice customers utilizing NetSuite ERP system in accordance with software licensing and professional services contracts.
• * Process customer credit memos and terminations. Resolves customer disputes and provides recommendations to management. Processing of rebills as necessary.
• * Field, prioritize, and coordinate internal and external incoming requests for information concerning sales orders, invoices, and sales tax.
• * Manage changes to customer billing and payment terms. Update customer information including email address, billing addresses, contact information, purchase orders and appropriate tax information.
• * Proactively communicate issues back to management and follow order management and billing processes.
• * Participate in cross-functional projects that will help scale the business.

REQUIREMENTS

• * A bachelor’s degree in accounting or finance and 3+ years of experience in order management supporting customer success in a sales-driven software organization; SaaS experience highly desirable.
• * Proven ability to organize/manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
• * Strong team player and self-starter with the ability to work independently.
• * Excellent interpersonal, written, and verbal communications skills required, with the ability to explain advanced concepts to audiences of varying levels as well as the ability to work well with a collaborative team.
• * Ability to work in a detail-oriented environment.
• * Knowledge of ASC 606 (preferred)
• * Experience with reviewing and entering orders for complex software contracts.
• * Previous experience with NetS ite (highly preferred)
• * CPQ experience (preferred)
• * Avalara experience (preferred)
• * Strong analytical and problem-solving skills. Uses rigorous logic and methods to solve difficult problems.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

TeleTracking has a COVID-19 vaccination policy which mandates vaccination or an approved exemption due to religious or medical reasons. We require all newly hired U.S.-based employees, regardless of full-time, part-time, temporary, intern, exempt, non-exempt, or any other status or classification and regardless of work or remote work location to be fully vaccinated and any offer from TeleTracking is contingent on being fully vaccinated against COVID-19 prior to starting your employment. Any accommodation request will be objectively considered in accordance with the Federal, State, and Local laws on a case-by-case basis.

TeleTracking is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment.

An integral part of TeleTracking’s commitment is to comply with all applicable federal, state, and local laws concerning equal employment and affirmative action.

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