Telford College Hiring for Student Services Officer Job at Telford, England , UK Full Time

ROLE PROFILE

General Details

Job Title Student Services Officer

Vacancy Number VN670

Department Student Services

Reporting to Student Services Lead

Responsible for No direct reports

Place of work Telford College

Tenure Permanent

Hours/FTE 37 hours per week

Salary £23,311 per annum

Terms & Conditions Business Support

DBS Enhanced

Closing Date Tuesday 9th August 2022 at 9am

Interview Date To be confirmed

Moral Purpose – Students first – a belief that all students can achieve and an

unwavering commitment to pursue achievement for all.

The Role

To play an integral part of the Student Services team having direct involvement and

responsibilities for student processes including grants, bursary, bus passes, reception,

enquiries, information & guidance, progression, interviews, applications and admissions.

Main duties and responsibilities

The successful applicant will be expected to:

General

• Efficiently and accurately process, track and monitor all relevant Student Services

processes including bursary, enquiries, reception, applications, interviews, admissions,

IAG, careers and via Pro Solution, paper base, email or telephone in a timely manner.

• Be fully conversant with all Student Services processes as outlined above.

• All duties to be performed and completed in line with the Student Services, Service

Level Agreement

• Contribute proactively to meeting college targets including increasing student numbers,

improving retention and bursary take up rates

Bursary

• Be responsible for all grants and bursary processes in respect of full time and part time

applications

• Provide advice for Care to Learn Students when necessary

• Monitor grants and bursary applications.

• Acquire income data and other information relating to student applications as necessary

in line with relevant policies in a timely manner

• Attend training and meetings to keep up to date with current procedures and legislation

as required.

• Support learners accessing termly bus passes

• Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as

published by the Department for Education and ensure compliance

• Provide a comprehensive front of house service and undertake promotional activities as

requested by the line manager.

• Raise awareness amongst students and parents of support available, and promote

applications for bursary and grant applications

Interviews

• Ensure the smooth running of the entire interview process including, contacting

students, organising interview appointments, providing relevant communications to

applicants, reviewing / updating Prosolution and keeping internal staff updated

• Monitoring of Prosolution to ensure applications move through the process efficiently

and without delays

Enquiries

• Be responsible for all enquiries irrespective of their mode, phone call, email, face to

face etc

• Daily monitoring of Prosolution to ensure website enquiries are dealt with speedily and

promote applications as a result of enquiries

• Deal with all student/customer enquiries coming into the team and wider department

• Play a significant role in the development of improving the college’s customer journey

from awareness to internal progression

Information and Guidance

• Be fully conversant with enhanced IAG for all areas to provide high quality advice

including progression routes and options for students’ next steps

• Contact students as necessary in a professional and confidential manner to collect and

pass on relevant information

• Deal with enquiries from potential applicants, giving high quality IAG and promoting

applications to suitable courses

Progression

• Take a lead role in the operational aspect of internal progression process of students

within the college ensuring that college targets for student numbers are met

• Contribute to enrolment, New Students Day, induction, taster and open events.

Reception

• To maintain a polite and friendly initial point of contact for visitors to the college

• Ensure that any enquiries made at reception, by phone or by email by visitors, parents,

staff or students are dealt with promptly and directed to the appropriate person or

location

• Safeguard students by ensuring that all visitors sign in and out of the site, are issued

with visitor badges and understand the need to be accompanied at all times if

appropriate

• Conducting ID checks of visitors if required

Student Services

• Provide high level of support and customer service to each person at all times

• Meet all service level agreements and targets outlined by the manager/department

• Understand Student Services policies and equality and diversity procedure, reviewing

and updating as necessary

• Undertake any other duties commensurate with grade of the post as may be required

by your line manager at your initial place of work, or at any other which the

college currently has or may subsequently acquire

• Give assistance at college functions including, but exclusive, open events, schools,

tasters and enrolment. This may include some weekend and evening work

• Comply with all college procedures and policies

• Work closely with internal staff including Learner Managers and tutorial staff to ensure

all eligible financial assistance is provided to students who are in need

Other Corporate Responsibilities

• Reflect the vision, mission, aims and values of the College.

• Always strive for continuous improvement in your professional practice and delivery of

outcomes.

• Commit to the safeguarding and promotion of the welfare of children, young people and

vulnerable adults.

• Demonstrate a flexible and willing approach to ad-hoc tasks

• Participate in the College’s Performance Development Review and engage in continuous

professional development.

• Support enrolment procedures as appropriate and cover for absent colleagues as

appropriate.

• Be compliant with Data Protection Act arrangements and confidentiality.

• Identify the financial, health and safety, equality, safeguarding, confidentiality or other

risks associated with the post’s sphere of responsibility and to define and take positive

action to manage these risks.

• Carry out such other duties as may reasonably be required from time to time.

This role profile is current as the date shown. It is liable to variation to reflect changes in the

role, priorities and circumstances.