TELUS International Hiring for Content Moderation Specialist (English and Spanish) – Ireland Job at Dublin , Ireland Full Time

This is a fully remote and work from home position, based in Ireland.
By joining our Content Moderation team, you will have a unique opportunity to become a part of the global team that focuses its attention on positively impacting experiences that customers have when interacting with the platform. As part of your Content moderation role you will be visually navigating and reviewing images, video, accounts and text-based content, ensuring that it is in conjunction with client policy.

Competencies and Responsibilities:

Attention to Detail – You will need to have high attention to small details in your moderation process, making sure that online content and advertising content abides by our creative, legal and technical requirements. You will be data driven and have the ability to see and identify trends and escalate violations of client policies whenever necessary. Decisive, independent, decision maker.

Drive for Results – This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will achieve your daily productivity while ensuring a high level of quality in each case that you review. This role will bring a high level of accountability and you will thrive under pressure.

Adaptability – You will be required to be flexible to meet changing business needs. You will easily adapt to changes in processes and workflows with an ability to navigate grey and evolving policy areas. You may be required from time to time to support different workflows/products/markets

Resilience – You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. You will be comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward

You are a perfect match to what we are looking for if you are a true team player and you find yourself constantly striving for more and doing your best everyday to achieve excellent results.

Requirements:

• This is a fully remote and work from home position so a home office / place to work is required (need to be based in Ireland)

• Strong and stable internet connection

• Previous experience in Content Review/content moderation role is a strong advantage

• Fluency in English and Spanish

• Broad knowledge of current national and international political, historical and social news

• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material

• Strong written and verbal communication skills, attention to detail and ability to manage multiple tasks simultaneously.

We offer:

⧫ Stable job – permanent employment contracts, ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ Multilingual exposure – improve your spoken and written language skills ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers – VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Free GP visits ⧫ Bus/Luas/Dart tax saver scheme

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

We embrace change and initiate opportunity

We have a passion for growth

We believe in spirited teamwork

We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

Job Types: Full-time, Permanent

Salary: €26,000.00-€27,000.00 per year

Benefits:

• Company events
• Company pension
• Private medical insurance
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Language:

• English, Spanish (preferred)

Work authorisation:

• Ireland (required)

Expected start date: 28/03/2022