TELUS International Hiring for Customer Service Executive Job at Cork , Ireland Full Time

Customer Service Executive – Airbnb (Work from home)
Salary: €23,000

This is a unique opportunity to join Telus International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To support brand mission you will go the extra mile to support all who interact with Airbnb , as the main objective is giving its all in everything the brand touches for the maximum experience of its customers.

Competencies and Responsibilities
Customer Support – Operational Beauty is one of Telus International (former Voxpro) that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to the Airbnb community and going above and beyond in your day to day duties.
Drive for Results – This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in the Airbnb project, you will answer inbound calls and emails from customers and providing support in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.
Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.
Communication – You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between Airbnb brand and existing hosts as well as leaving all the guests satisfied with the services that Airbnb has to offer and leaving the users longing for more to come.

Requirements:

• Fluency in English
• Previous customer support experience is an advantage
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Willing to work full time on shifting schedules
• Basic computer and internet navigation skills
• Good communication skills with strong customer focus

Benefits:

• Stable job – permanent labor contracts
• Tenure salary increases
• Multiple bonuses: performance based, language allowance
• Great rewards for referring your friends: consistent bonuses and prizes
• International career – regular training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage (tenure based)– we work with one of the best suppliers- VHI where you will benefit from a Professional Package
• Pension scheme
• Maternity and Paternity leave
• Onsite Doctor

Job Types: Full-time, Permanent

Salary: €23,000.00-€23,001.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Work from home