Tential Hiring for Investment Operations Associate – Data Entry at Remote Full Time

For more than 140 years, our client has helped individual and institutional customers grow and protect their wealth. They measure their long-term success their ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in the industry. They offer an inclusive work environment where financial professionals and leaders can develop to their full potential and strengthen their communities.

The Investment Operations Associate will be responsible for processing of all items in the Retirement queue that are handled at the home office and working daily with National Financial Services (NFS), who is their Custodian, on the processing of items that are handled by NFS. Furthermore, the Associate will be responsible for approving mobile check deposits and working with NFS to have physical checks deposited. The Associate will be expected to understand and adhere to IRA regulatory rules and regulations. The functions supported by the Associate include:

• Complete good order review of IRA forms.
• Coordinate with NFS to ensure IRA items are being processed accurately and timely.
• Communicate with Financial Professionals regarding check deposits that are Not in Good Order (NIGO)
• Assist with the Processing Chat where you will be asked to respond to IRA inquiries from the Advisor Services Desk accurately and timely
• Respond to inquiries from Financial Professionals and the Advisor Services Desk related to the depositing of checks
• Support and Assist Management as needed
• Support other departments on as needed basis
• Willingly takes on additional responsibilities as requested to accomplish department and Company Objectives
• Actively participates and contributes to the goals and objectives of the Company by working collaboratively fostering a positive inclusive work environment
• Managing e-mails and rejected work items
• Managing workflow queues within our service levels
• Ad hoc requests

Other responsibilities include:

• Proactively seeking ways to improve current processes by leveraging the tools available to identify inefficiencies
• Assisting in the development of guidelines and procedures for the function

#LI-BA1 #RPO #REMOTE