Teranet Looking for Supervisor, Document Services Centre at Toronto, ON Full Time

Teranet is the exclusive provider of Ontario’s online property search and registration. We developed, own, and operate the Ontario Electronic Land Registration System — one of the most advanced, secure, and sophisticated land registration systems in the world. In Manitoba, Teranet owns and operates The Property Registry, providing certification of titles to land, maintains land records, and offers reliable information of financial interests in personal property to the public. Through our global partnership with Foster Moore, Teranet has access to the leading commercial-off-the-shelf (COTS) registry technology and enjoys strong relationships with the international registry community. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System.

To learn more about who we are visit our website: www.teranet.ca

Why Teranet

We are a Canadian company and a global Innovator in electronic services and solutions. We operate one of the most advanced and secure registration systems in the world. We are the market leader in Registry Services, with best-in-class solutions for real estate, financial services, law, and government. We have a fun and collaborative culture and are one of Canada’s top companies for employee engagement. We are a talent-driven organization and invest in our people and their career growth. We improve the lives and businesses of our clients.

About the Role

Responsible for the day-to-day operations of the Document Service department ensuring that all service level agreements to internal (BSC) and external customers are achieved as part of the MGS License Agreement and MGS Performance Framework Agreement.

Assist management with building on departmental and employee metrics and workflows to build a culture of continuous improvement. Problem solves areas of risk that may impact daily production and/or quality outcomes, including scheduling projects, resource allocation, cross-training, and quality initiatives.

Work with internal and external stakeholders to complete scanning projects as required while maintaining day-to-day operational service levels.

Ensure all reference/procedural documentation for the Ministry and DSC use are current

What will you be doing

Establish and maintain departmental procedures and performance standards on productivity and quality in the department. Continually measure and evaluate current standards to determine how performance can be improved in the department through efficiencies i.e., application tools, workflow changes, cross-training, etc.

Ensure departmental goals and objectives are integrated with the organizational requirements for quality management, health & safety, and environmental policies

Track scanning initiatives, from approval through the SBC plan or other approvals to their completion within the agreed-upon time and budget allocations.

Responsible for ensuring the department is conforming to records management standards for imaging and document management. Work with IS to create or maintain appropriate system tools for operational or new project requirements. Identify and report to management areas of risks, challenges, and possible solutions regularly. Includes building and maintaining positive and productive relationships with service providers such as vendors, consultants, and internal and external customers, i.e., MGCS, VAS, Vendors, etc

Excellent interpersonal skills with the ability to quickly develop business relationships. Strong self-motivation to drive results. Excellent communication skills both verbal and written. Effective use of Microsoft Office. Ability to lift 30+lbs. as necessary

Provide direction to salary and unionized employees including the prioritization of both business and personal objectives to enable growth opportunities within the team

Through leadership and guidance build and maintain a culture of continuous improvement. i.e., cross-training, mentoring, coaching, by demonstrating the Teranet Values

About You

5-9 years of experience

Excellent communication skills both verbal and written

Knowledge of Teranet’s business and applications would be an asset

The candidate must be detail-oriented and possess advanced Microsoft skills

Knowledge of scanning procedures, document imaging formats, etc.

Experience with working in a unionized environment would be an asset

Ability to creatively solve day to day bottlenecks quickly and efficiently

Change Management skills an asset

What We Offer

A competitive and comprehensive Total Rewards Package

A company with stability and strong government partnerships

An Opportunity to be part of an organization that is in growth mode through numerous acquisitions

An Opportunity to contribute to our teams and grow the Teranet brand

An environment where you will be challenged and supported daily

What’s It Like At Teranet

We operate through our core values

We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.

We have been recognized as one of Greater Toronto’s Top Employers for 4 consecutive years.

We have a rich history, and we are pleased to make you a part of our exciting future

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

Come As You Are. We Like You that Way!