Texas Mutual Insurance Company Hiring for Call Center Representative ($23.50) at Austin, TX Full Time

We’re excited you’re considering joining a great place to work!
Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this Position
Texas Mutual provides top tier service to our policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries.

Recognized as one of the Best Places to Work in Texas, our employees benefit from a hybrid/flex work opportunity which includes working from home and having the opportunity to collaborate in the office.
Responsibilities & Qualifications
What you can expect:

• Work schedules are Monday through Friday typically from 8:30am to 5:30pm.
• Promotional opportunity within 18 months from date of hire with a starting salary of $27.72.

In this role, you will:

• Be the first contact for customers and injured workers, delivering excellent customer service.
• Answer inbound phone calls, resolve caller needs, and provide information.

Required Qualifications:

• High school diploma or equivalent education, training, or experience.
• At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
• Passing score on reading comprehension and retention assessment.

Preferred Qualification:

• Bilingual in Spanish and English.

In this role, you will need to retain a significant amount of information, follow a strict schedule, and provide individualized attention to each customer.
Flex-Hybrid Work Environment:
Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by either working remotely or collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Flex- hybrid work environment for most positions
• Performance bonus
• Professional development and tuition reimbursement
• Automatic 4% employer contribution to retirement plan
• 401k plan with 100% employer match up to 6%
• Three weeks’ time off for vacation
• Generous sick, holiday and volunteer time off
• Day one health, Rx, vision and dental insurance
• Life and disability insurance
• Flexible spending account
• Pet insurance and pet Rx discounts
• Free on-site gym, fitness classes, and health and wellness resources
• Free identity theft protection
• Free 2nd medical opinion service
• Free student loan repayment and refinancing consultation

Job Type: Full-time

Pay: $27.72 per hour