The Arbinger Institute Hiring for Manager of Operations at FARMINGTON, Utah Full Time

Company Overview:

The Arbinger Institute is a fast-growing leadership development and culture transformation organization. We help leaders, teams, and organizations create people-centric cultures that drive exceptional organizational results. Through an innovative process of training, coaching, and consulting, we help people adopt an outward mindset which is integral to accelerating performance, creating genuine inclusivity, and ensuring sustainable change. We work with thousands of organizations of all sizes across a broad spectrum of industries, including manufacturing, technology, non-profits, healthcare, law enforcement, finance, and the federal government.

The Arbinger Institute was founded over 40 years ago. Arbinger is an equal opportunity employer committed to diversity and inclusion in the workplace. Arbinger has been named a Top Workplace by the Salt Lake Tribune for three years running (2020-22) and is a 2022 recipient of the HIRE Vets Medallion Award for our commitment to hire, develop, and retain our United States veterans.

The Role:

The Manager of Operations is an onsite position. This position oversees a broad range of logistical support functions as well as administrative, clerical, and organizational duties as they pertain to the management of operations. This manager oversees the hiring, training, and management of the operations staff. In addition, this role is responsible for managing events, and communication with leadership to improve company operations.

Responsibilities:

• Regularly assess the impact of performance using our 3A+ tool.
• Responsible for establishing and communicating our 3A+ expectation with direct reports.
• Reviews, analyzes and evaluates business procedures.
• Oversees the suppliers, training events, and many logistical initiatives for Arbinger.
• Manages the global supply chain, inventory, and shipping of all tangible goods to customers.
• Improves internal and external customer service satisfaction through policy changes.
• Requires fundamental plumbing, HVAC, electrical, and other building systems knowledge.
• Coordinate with vendors as needed to meet facility demands.
• Oversees the travel platform and its partners to support the company’s travel needs.

Required Capabilities:

• Proven aptitude for managing all aspects and tracking progress while working effectively and without guidance.
• High level of emotional intelligence with deep-seated empathy for teams and partners.
• Master of time management who can meet deadlines, handle multiple projects, and convey predetermined objectives to other teams.
• A cooperative team player that appreciates working with both logistics and creatives.
• Must have the ability to communicate with cross-functional teams around common objectives and deliverables effectively.
• Able to maintain attention in a fast-paced atmosphere where goals and projects can quickly alter.

Preferred Capabilities:

• Familiarity with Project Management software (ex: Asana, Trello, Basecamp, MS Project etc.).
• Familiarity with customer relationship management tools (ex: SalesForce).

Education and Experience:

• Relevant Bachelor’s degree required; PMP certification, and Master’s degree preferred.
• 5+ years of related experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 lbs.
• Ability to work in confined spaces.
• Ability to work with ladders, drills, and other power tools within the building facilities and HVAC systems.