The Associated Press Hiring for Editorial support executive at New York, New York Full Time

Date: Aug 21, 2023Location: Washington, DC, US, 20005-4076Company: Associated PressThe Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world’s population sees AP journalism every day.The AP seeks an Editorial Support Executive, based in Washington, D.C.The Editorial Support Executive will manage and respond to incoming editorial enquiries from customers and triallists.This position will report directly to the Global Engagement Manager.The successful candidate will be expected to: * Manage and respond to incoming editorial enquiries from customers and triallists (audio, graphic, interactive, photo, text, and video) via email, phone and web chat. * Possess the ability to work effectively with other people across teams and at all levels. * Leverage existing escalation paths, communication channels and existing contacts to obtain quick answers for customers. * Accurately capture customer information, interactions and insights via Salesforce. * Build sustainable relationships through open and interactive communication with editorial and revenue staff across formats and regions, to better understand AP’s global coverage as well as the needs of our customers. * Represent AP by promoting and encouraging use of AP content and planned coverage as appropriate. * Attend and participate in editorial and commercial meetings to represent the ‘voice of the customer. * Potential to attend customer visits to better educate organizations on how to work with AP’s content and support teams.Essential criteria: * Strong editorial judgement. * A solid knowledge of world affairs and AP’s media customer base. * Sense of urgency and calm demeanor in the face of breaking news or tense situations. * Strong customer-support and customer-facing skills. * Strong commercial acumen, including an understanding of sales needs and the customer life cycle. * Excellent communication and presentation skills, written and verbal. * Fluency in written and spoken English required. * Additional languages an advantage. * Knowledge of Salesforce, email marketing, and Slack an advantage (training will be given).Authorization to work in the U.S. will be mandatory. Advanced-level professional competency in written and spoken English is required. Application deadline is 11:59pm EST on September 3, 2023. AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability or status as a veteran. We encourage members of traditionally underrepresented communities to apply. Job Segment: Administrative Assistant, AdministrativeAP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability or status as a veteran in accordance with applicable nondiscrimination laws.