The Byrd’s Group Hiring for Customer Chat Specialist-1 at Charlotte, NC Full Time

We are looking for an additional Customer Chat Specialist to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values its employees’ opinions and contributions!

Responsibilities

• Answer inbound phone calls and respond to email inquiries
• Perform outbound calls with existing customers
• Create service tickets and schedule appointments accurately
• Review customer account information.

Qualifications

• Strong English verbal and written communication skills
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize as well as prioritize customers’ needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Determination to succeed
• Personal accountability is a necessity
• Contact Center background preferred
• Bilingual (Spanish) is a plus.

Job Types: Full-time, Part-time

Pay: $17.00 – $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Remote
• Temporarily remote

Ability to commute/relocate:

• Charlotte, NC 28213: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC 28213