Position Summary

The Christian and Missionary Alliance (C&MA) is seeking an experienced benefits customer care representative. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Executive Director and is responsible for interacting with and responding to questions and concerns from all domestic and international active, prospective, and terminated health plan participants and for processing of claims. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Specific Duties

• Interacts and responds to questions and concerns from all domestic and international health plan and 403(b) retirement plan participants including life, health and disability and provides follow-up as needed
• Serves as liaison with domestic and international plan participants and various outside vendors regarding any claim questions or disputes that the participant has not been able to resolve
• Performs office tasks including word processing, filing, answering phones
• May assist with coordination of events
• Organizes and maintains office files based on functional needs; maintains good records, tracking systems, and communication with regard to office records
• Supports the Benefit Consultants with matters requiring research and follow-up
• Processes all paperwork for life changes, banking changes, and address updates
• Answers phone calls, benefit e-mails and faxes; redirects to the responsible party
• Routes higher-level eligibility or claim dispute information to the Executive Director for assistance
• Processes the international workers compensation claims
• Prepares and sends benefit offer letters, enrollment confirmation emails, and proof of coverage letters to appropriate parties as necessary
• Serves as backup for data entry and billing for health and 403(b) plans
• Responsible for the sorting and processing of mail for the office
• Processes all Life Insurance Claims, certificates and worker’s comp claims
• Assists the Executive Director for Alliance Benefits on other duties as assigned

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through 2,000 churches in the United States and 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

Requirements

• High school graduate or equivalent, 1–2 years of college preferred
• 1–3 years experience in a benefits administration related position

Benefits

• Salary range $42,000 to 52,000 per year
• Health plan (medical/dental/vision/HSA)
• Life Insurance
• 403(b) retirement plan with a percentage of employer matching
• Retirement grant
• Long-Term disability
• Paid time off (vacation/holidays/personal days)
• Sick time (accrues, with additional extended illness bank for rollover hours)
• Other paid leave (compassionate care, jury duty, parental, etc.)
• Employee assistance program