The Cigar Quarters Hiring for Customer Service Representative / Remote at Remote Full Time

Job Description

• At The Cigar Quarters, LLC our clients best interest come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by delivering excellent entertainment and needed jobs to the area.

Salary Range: $41850.00 per year

This is a remote position
Benefits

• Pay $41850.00 per year.

Benefits:

• Dental care

• The Cigar Quarters is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose The Cigar Quarters as your employer of choice.

Responsibilities

• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services

• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need

• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution

• Use multiple computer systems to research products, services, common problems, and solutions offered

• Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time.

Requirements

• Customer focused, positive attitude, empathy and good listening skills
• Ability to work in a computer environment
• Ability to multi-task
• Punctuality and respect for work schedules
• Good time management
• Organized and autonomous

Company Description
At The Cigar Quarters, LLC our client’s best interest come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by delivering excellent entertainment and needed jobs to the area.