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United States
The City of Plant City Hiring for CUSTOMER SERVICE PROFESSIONAL at Plant City, FL Full Time
Essential Duties and Responsibilities: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Interacts with customers via phones or walk-in to provide water, sewer, and garbage services.
Creates new accounts, terminations, and service orders using the software application.
Creates adjustments for utility accounts that have leaks or errors.
Enter data containing technical terminology and be able to retrieve and interpret data.
Prepares forms, various reports, and letters, as required for communication.
Performs research to prepare and maintain department records.
Collects payments for processing and balances cash report.
May perform the work of lead cashier to verify cash reports and assist where needed.
Process requisitions for purchases orders, invoices, and related paperwork.
Interacts with various utility departments.
Minimum Qualifications: To perform this job successfully, an individual must be able to carry out essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and, certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Knowledge, Skills, and Abilities:
Knowledge of daily operations and activities of customer service.
Knowledge of rates, ordinances and billing policies.
Skill in the operation of a computer, calculator and common office equipment.
Ability to communicate with customers in a professional manner.
Ability to handle complaints and difficult customers.
Ability to exchange money with accuracy.
Ability to use Microsoft Word and Excel.
Ability to maintain files in an orderly manner to make information accessible.
Ability to access, input, and retrieve information from a computer.
Ability to type 45 words per minute.
Education and Experience:
Graduation from an accredited high school or possession of a GED.
Three years of experience in customer service work.
Experience in organization and complex filing.
Certificates and Licenses:
N/A
Supervisory Responsibilities:
N/A
Essential Physical Abilities:
Code: Constant = 2/3 or more of the time Frequent = from 1/3 to 2/3 of the time Occasional = up to 1/3 of the time
N/A = Not applicable
Physical Skills
Constant
Frequent
Occasional
N/A
Heavy lifting (45 lbs. and over)
X
Moderate lifting (15 to 44 lbs.)
X
Light lifting (under 15 lbs.)
X
Heavy carrying (45 lbs. and over)
X
Moderate carrying (14 to 44 lbs.)
X
Light carrying (under 15 lbs.)
X
Reaching above shoulder
X
Use of fingers
X
Both hands required
X
Climbing (use of legs and arms)
X
Climbing (legs only)
X
Good near vision
X
Good distant vision
X
Both eyes required
X
Depth perception
X
Distinguishing basic colors
X
Distinguishing shades of colors
X
Good hearing (with or without hearing aid)
X
Straight pulling
X
Pulling hand over hand
X
Pushing
X
Walking
X
Standing
X
Kneeling
X
Bending
X
Balancing
X
Stooping
X
Driving (cars, small vans, pick-ups, etc.)
X
Driving & operating (heavy equip., trucks, etc.)
X
Work Inside
X
Work Outside
X
In the Heat
X
In the Cold
X
In High Humidity
X
In Dampness or Chilliness
X
In Dry Conditions
X
In or with Noisy Conditions
X
In Darkness
X
In or with Dusty Conditions
X
On Slippery Surfaces
X
On Uneven Surfaces
X
In or With Moving Objects
X
In or With Ladders/Scaffolding
X
At Heights above Ground Level
X
In Water
X
Emergency Responsibilities:
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, Emergency Management or City Administration. Such assignments may be before, during or after the emergency/disaster.
Disclaimers:
This job description is not intended to, and does not, constitute an offer of employment or a contract for employment or the terms and condition of employment. The City of Plant City has the right to revise this job description at any time.
