The CocaCola Company Hiring For Customer Service Analyst – month temporary contract at Ballina, County Mayo Full Time

The purpose of this role is to handle the management of customer accounts within the Customer Services, Supply Chain services team in Ballina. This role includes but not restricted to, order, entry, review & communication to the customer; forecast entry and validation, complaint management together with regular engagement with our key stakeholders. It may also include documentation management and invoicing depending on the customer location and requirements. Key aspects of this role are to

satisfy the customers’ requirements in a consistent, efficient, and reliable manner

interact with all internal stakeholders that impact customer supply

create global standards, implementing good governance of existing processes, driving process improvements, and maintaining effective management of the operational Customer Relationship Management (CRM) activities.

work within the CRM team to drive improvements to create efficiencies and drive productivity.

What you will do for us:
Process sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements.

Engagement with the customer to ensure timely follow up on all communications and requests.

Management of the customer forecasts, including entry on to SAP and validation of the data.

The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements.

Point of contact for invoices on orders for account under their control, at time of shipment to support accurate and timely financial and volume reporting.

Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.

Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer’s requirements.

Apply operational excellence tools and techniques to continuously improve our processes and eliminate waste.

Qualifications & Requirements:
Demonstrated Customer Service experience with a strong focus on problem solving skills.

University Diploma/Degree in a business orientated discipline preferred.

An effective communicator who is capable of building excellent Customer Service relationships.

Excellent mathematical, analytical, and diagnostic skills and the ability to handle large volumes of data in a detailed way.

Excellent PC skills and Excel spreadsheet experience.

Preference for candidates with good working knowledge of SAP.

Business proficiency in English. An additional European language is an advantage.

Organized and methodical with the ability to work in a controlled and structured way.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.