The Corporation of The City of Victoria Looking for Parking Ambassador at Victoria, BC Full Time

Job Description:
Competition #21/207

Internal/External Posting

Closing date: January 13, 2022

Parking Ambassador (4 Auxiliary)

Finance Department

POSITION FUNCTION

Provide pro-active customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure high turnover of parking spaces on-street.

KEY DUTIES

Represent the City of Victoria positively as a resource to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.

Issue warnings and/or enforce parking regulations in manner consistent with the City’s customer service focus. Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces in City Parkades, tow routes, passenger zones and residential parking based on complaint. Collect evidence of ticket infractions when issuing a ticket such as relevant notes and photographs.

Provide education on how to use parking equipment and technology, offer alternatives and options for parking. Answer and respond to parking services phone as required and in a timely manner regarding parking issues and concerns.

Identify and communicate to supervisor any hazards or issues within the community such as full garbage cans, vandalism or street cleaning issues. Report mechanical and maintenance requirements to supervisor as required. Report escalating issues/interactions with public to supervisor.

Perform related duties where qualified.

INDEPENDENCE

Work is assigned by supervisor and reviewed upon completion.

Problems are referred to supervisor.

WORKING CONDITIONS

Physical Effort:
Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (frequent)

Mental Effort:
Deal with negative complaints and comments. (occasional)

Visual/Auditory Effort:
Normal.

Work Environment:
Work outside in all weather conditions. (continuous)

Work in close proximity to moving traffic. (often)

KEY SKILLS AND ABILITIES

Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.

Respond proactively to customers and customer complaints, and take initiative to respond.

Strong communication and customer service skills.

Understand and apply City Bylaws

Ability to apply sound judgment

Ability to maintain accurate records.

Ability to multi-task with a positive, outgoing attitude.

Work safely.

QUALIFICATIONS

Formal Education, Training and Occupational Certification:
Grade 10.

Super Host customer service training (30 hours)

Current and valid Class 5 B.C. Driver’s Licence

Experience:
Not required.

or an equivalent combination of education and experience.

OTHER:
May be requested to substitute in a more senior position.

Work schedule: Monday to Sunday, various shifts with hours between 8:00am and 10:30pm

$28.24 per hour, Pay Grade 3

Job Code #2020

This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs – only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.

COVID-19 Vaccination Requirement

All City of Victoria employees are required to be fully vaccinated against COVID-19 by January 5, 2022. Candidates who cannot be fully vaccinated based on a protected legal ground as defined in the BC Human Rights Code may request an accommodation of the requirement to be fully vaccinated. Applicants will be asked to provide proof of vaccination or request an accommodation during the recruitment process.

City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please email us at [email protected].