The County of Los Angeles

TAX SERVICES CLERK I

Print (http://agency.governmentjobs.com/lacounty/job_bulletin.cfm?jobID=3498635&sharedWindow=0)

TAX SERVICES CLERK I

Salary

$38,149.20 – $52,664.88 Annually

Location

Los Angeles County, CA

Job Type

Full time

Department

TREASURER & TAX COLLECTOR

Job Number

B1366Q

Max Number of Applicants

200

Closing

11/9/2022 5:00 PM Pacific

Description
Benefits
Questions

Position/Program Information

COUNTY OF LOS ANGELES TREASURER AND TAX COLLECTOR

OPEN COMPETITIVE OPPORTUNITY

TAX SERVICES CLERK I

EXAM NUMBER: B1366Q

ONLINE FILING ONLY

FILING START DATE: 10/27/2022, 12:30 P.M. (PT)

FILING END DATE: FILING WILL BE SUSPENDED AFTER THE FIRST 200 APPLICATIONS ARE RECEIVED OR ON WEDNESDAY, NOVEMBER 09, 2022, AT 5:00 P.M. (PT), WHICHEVER OCCURS FIRST. APPLICATIONS RECEIVED AFTER THE FIRST 200 WILL NOT BE CONSIDERED.

Please create your online account well in advance of the application filling start date and time, Thursday, October 27, 2022, at 12:30 p.m. (PT), so you can verify your email address prior to the filling start date. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

FILING TYPE: Open Competitive Opportunity

JOB TYPE: Permanent (Full-time) AND Recurrent/Hourly Positions (Part-time)

OUT-OF-CLASS experience will not be accepted.

SPECIAL SALARY INFORMATION:

Traffic Mitigation Allowance: The County of Los Angeles provides Permanent employees who work in the Civic Center a $70 per month transportation allowance that may be used towards alternate modes of traffic mitigation and/or parking. In addition, the mitigation Commuter Center provides schedules for bus and rail transportation as well as information for joining carpools or vanpools.

POSITION DESCRIPTION:

Researches and resolves routine real (secured) and unsecured business personal property tax billing, payment, and/or assessment discrepancies for tax determination and/or collection purpose.

CLASSIFICATION STANDARDS:

Positions in this class use automated and manual systems to research and resolve secured and unsecured business personal property tax determination, billing and payment discrepancy questions from taxpayers, lending institutions, and title and escrow companies. Incumbents must possess the ability to locate and assemble information from tax records and documents, solve basic arithmetic problems, as well as communicate effectively with the public.

Essential Job Functions

DUTIES INCLUDE, BUT ARE NOT LIMITED TO :

Resolves problems and complaints arising from customer dissatisfaction, interpersonal conflicts, errors or misunderstandings related to the work, etc., to promote customer satisfaction, internal harmony, and quality end-results.

Gathers qualitative and quantitative information from individuals, records, and/or files in order to process the information, answer questions, solve problems, etc.

Checks and compares qualitative and quantitative information contained in various documents and forms to verify the accuracy and completeness of the information contained therein.

Indexes, codes, and cross-references records or files in order to facilitate access and retrieval.

Files and/or posts information, and/or stores materials according to a pre-established coding scheme by inserting the information into the appropriate forms or files, or materials in the proper location to facilitate their access and retrieval.

Performs mathematical calculations using a hand-held calculator or a computer and appropriate software in order to verify information or make determinations.

Prepares a variety of documents using a computer and word processing, spreadsheet, database, email application and/or established templates in order to effectively communicate information to various individuals.

Interacts with a variety of individuals when sharing information, requesting assistance, answering questions, gathering information, etc., in order to communicate information, gather information, and provide assistance.

Operates various office machines and/or equipment incidental to the performance of other duties.

Open, prepare, and sort property tax and/or miscellaneous County department payments by hand or using a high speed mail opener.

For additional examples of job duties, refer to Los Angeles County’s Tax Services Clerk I (https://www.governmentjobs.com/careers/lacounty/classspecs/1065832?keywords=1366&pagetype=classSpecifications) classification (Item #1366).

Requirements

MINIMUM REQUIREMENTS:

Option I: One year’s specialized clerical* experience at the level of Los Angeles County’s class of Intermediate Clerk** answering questions and giving information to the public concerning such matters as regulations and procedures, and preparing and filing legal forms, applications, and permit requests.

Option II : One year’s experience at the level of Los Angeles County’s class of Account Clerk I*, performing accounting clerical work of examining, processing, and maintaining property tax or financial records and documents.

Option III: Completion of 60 semester units or 90 quarter units* at an accredited college** AND six months experience in an assignment which required extensive contact meeting and dealing with the public.

SPECIAL REQUIREMENT INFORMATION:

*Specialized clerical work involves difficult and responsible office work having broad working knowledge of a special subject matter or office procedure and practice.

**In the services of the Los Angeles County, an Intermediate Clerk, under general supervision performs specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits.

Note: Refer to Los Angeles County’s Intermediate Clerk (https://www.governmentjobs.com/careers/lacounty/classspecs/1065351?keywords=intermediate%20clerk&pagetype=classSpecifications) classification (Item# 1138) for additional examples of job duties.

*In the services of the Los Angeles County, an Account Clerk I, under general supervision performs accounting clerical work in the maintenance of accounting records within a comprehensive established framework of procedures.

Note: Refer to Los Angeles County’s Account Clerk I (https://www.governmentjobs.com/careers/lacounty/classspecs/1064334?keywords=account%20clerk&pagetype=classSpecifications) classification (Item# 0577) for additional examples of job duties.

**You MUST include a photocopy of your official transcript(s) with your application at the time of filing or within fifteen (15) calendar days from the date of filing application. Your transcript(s) MUST indicate that you meet the Minimum Requirements. If you are unable to attach required documents, you may email them to [email protected] . Please include your name, exam number, and exam title. Applications submitted without the required documentation will be rejected as incomplete.

For applicants with international transcript(s) or degree(s) , a report by an evaluation agency recognized by The National Association of Credential Evaluation Services or The Association of International Credential Evaluators, Inc . must be submitted at the time of filing or within fifteen (15) calendar days from the date of filing application. The report must confirm the U.S. degree equivalency.

*Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE ).

LICENSE REQUIRED:

A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

2 – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting . Considerable ambulation may be involved.

Additional Information

EXAMINATION CONTENT:

This examination will consist of a multiple choice and/or simulation assessment(s), weighted 100% assessing: verbal ability, numerical calculation, working with information, learning potential, responsibility, and customer focus.

STANDARDIZED MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the multiple choice and/or simulation assessment(s) in order to be placed on the eligible list.

TRANSFER OF SCORES:

Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.

ADDITIONAL NOTES:

Notice of Non-Acceptance and Final Result letters will be sent electronically to the email address provided on the application.
Test scores cannot be given over the telephone.

TEST PREPARATION:

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov/. Please click on “Find a Job” and then “Job Search Toolkit.” Test Preparation Information is located under the “Employment Test Assistance” section.
Additional practice tests are available at https://www.shldirect.com/practice_tests.html.

ELIGIBILITY INFORMATION:

The names of the candidates receiving a passing score on the examination will appear on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation.

VACANCY INFORMATION:

The resulting eligible list will be used to fill Permanent and Recurrent/hourly vacancies in the Department of Treasurer and Tax Collector and Permanent vacancies in the Department of Auditor-Controller located in downtown Los Angeles.

APPLICATION AND FILING INFORMATION:

Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

Apply online by clicking on the green “Apply” at the top of this posting. You can also track the status of your application using this website.

Fill out your application completely including the required Supplemental Questions detailing experience relating to the MINIMUM REQUIREMENTS. In the space provided for education, include the names and addresses of schools attended, titles of courses completed, and dates completed. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.

Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into www.governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason or late test administration or rescheduling of a test component.

TESTING ACCOMMODATION INFORMATION:

If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at [email protected]. You will be required to complete the Request for Reasonable Accommodation form as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.

IMPORTANT NOTES:

ALL information included in the application materials is subject to VERIFICATION. We may reject your application at any point during the examination and hiring process, including after an appointment has been made.
FALSIFICATION of any information may result in DISQUALIFICATION.
Utilizing VERBIAGE from CLASS SPECIFICATION, and MINIMUM REQUIREMENTS serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
If you are unable to attach required documents, you may send by email to [email protected] ([email protected]) at the time of filing or within fifteen (15) calendar days from the date of filing application. Please include your name, exam number, and title.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at local public libraries throughout Los Angeles County.

NO SHARING OF USER ID, EMAIL AND PASSWORD:

All applicants must file their application online using their OWN user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s official application record.

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

COVID-19 VACCINATION MANDATE:

All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

DEPARTMENT CONTACT:

TTC Exams/Recruitment

DEPARTMENT CONTACT PHONE:

(213) 893-0054

DEPARTMENT CONTACT EMAIL:

[email protected]

CALIFORNIA RELAY SERVICES PHONE:

(800) 735-2922

ADA COORDINATOR PHONE:

(213) 893-0054

TELETYPE PHONE:

(800) 899-4099

ALTERNATE TELETYPE PHONE:

(800) 897-0077

For detailed information, please click here (http://hr.lacounty.gov/benefits/)

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Please be advised that failure to provide the correct information in the supplemental questionnaire may result in disqualification of your application even if you possess the qualifying experience or education. Please be as specific as possible and include all information as requested. Comments such as “see resume or application” will not be considered as a response. Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

Yes, I understand the above information and instructions.

02

I understand that utilizing VERBIAGE from the Class Specification and Minimum Requirements serving as my description of duties WILL NOT be sufficient to demonstrate that I meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and I may be DISQUALIFIED.
Yes, I understand the above information and instructions.

03

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Please create your online account well in advance of the application filling start date and time, Thursday, October 27, 2022 at 12:30 p.m. (PT), so you can verify your email address prior to the filling start date. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Yes, I understand the above information and instructions.

04

The resulting eligible list will be used to fill Permanent and Recurrent/hourly vacancies. Please indicate which vacancies you are interested in below.
Permanent only
Recurrent/hourly only
Both (Permanent and Recurrent/hourly)

05

How many years of specialized clerical* experience do you have at the level of Los Angeles County’s class of Intermediate Clerk** answering questions and giving information to the public concerning such matters as regulations and procedures, and preparing and filing legal forms, applications, and permit requests?

*Specialized clerical work involves difficult and responsible office work having broad working knowledge of a special subject matter or office procedure and practice.

Note: Refer to Los Angeles County’s Intermediate Clerk classification (Item# 1138) for additional examples of job duties.

No experience
Less than One (1) year
One (1) year or more

06

For question# 5, please include information to support your experience, and include the following information for each position:
Payroll Title
Name of Employer
Dates of Employment: FROM (mm/dd/yr) – TO (mm/dd/yr)

For example:

• Intermediate Clerk

• County of Los Angeles, Treasurer and Tax Collector

• 01/01/19-01/01/20

If you do not possess this work experience, please type, “DOES NOT APPLY.”

How many years of experience do you have at the level of Los Angeles County’s class of Account Clerk I*, performing accounting clerical work of examining, processing, and maintaining property tax or financial records and documents?

Note: Refer to Los Angeles County’s Account Clerk I classification (Item# 0577) for additional examples of job duties

No Experience
Less than One (1) year
One (1) year or more

08

For question #7, please include information to support your experience, and include the following information for each position:
Payroll Title
Name of Employer
Dates of Employment: FROM (mm/dd/yr) – TO (mm/dd/yr)

For example:

• Account Clerk I

• County of Los Angeles, Treasurer and Tax Collector

• 01/01/19-01/01/20

If you do not possess this work experience, please type, “DOES NOT APPLY.”

Have you completed at least 60 semester units or 90 quarter units* at an accredited college**?

**You MUST include a photocopy of your official transcript(s) with your application at the time of filing or within fifteen (15) calendar days from the date of filing application. Your transcript(s) MUST indicate indicate that you meet the Minimum Requirements. If you are unable to attach required documents, you may email them to [email protected]. Please include your name, exam number, and exam title. Applications submitted without the required documentation will be rejected as incomplete.

For applicants with international transcript(s) or degree(s), a report by an evaluation agency recognized by The National Association of Credential Evaluation Services or The Association of International Credential Evaluators, Inc. must be submitted at the time of filing or within fifteen (15) calendar days from the date of filing application. The report must confirm the U.S. degree equivalency.

Yes
No
Not Applicable

10

If you answered “Yes” to question #9, please select “Yes” signifying you have attached the appropriate documentation with your application at the time of filing, or will email it within fifteen (15) calendar days from application submission to [email protected] you answered “No” or “Not Applicable” to question #9, please select, “Does Not Apply.”

If you answered “No” or “Not Applicable” to question #9, please select, “Does Not Apply.”

Yes
Does Not Apply

11

Do you have at least six months experience in an assignment which required extensive contact meeting and dealing with the public?
Yes
No
Not Applicable

12

If you answered “Yes” to question #11, please include information to support your experience, and include the following information for each position:
Payroll Title
Name of Employer
Dates of Employment: FROM (mm/dd/yr) – TO (mm/dd/yr)
Detailed description of your experience

For example:

• Intermediate Clerk

• County of Los Angeles, Treasurer and Tax Collector

• 01/01/19-07/01/19

• Detailed description of your experience

If you do not possess this work experience, please type, “DOES NOT APPLY.”

Required Question

Agency

County of Los Angeles

Address

****** Los Angeles, California, 90010

Website

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