The Creative Store – New Zealand Looking for Client Experience Co-ordinator at Auckland, New Zealand Full Time

The Creative Store

www.thecreativestore.co.nz

Great Jobs. Great People.

Client Experience Co-ordinator

Our client is a well-funded FinTech company with offices nationwide. They are looking for a Client Experience Co-ordinator to join their team, based in their Auckland or Dunedin offices.

With 3+ years in a similar role, and a relevant degree, you will work closely with the Senior Experience Lead to deliver strategies and initiatives that maximise the quality of the experience their clients enjoy. This involves working closely with other members of the Client Experience & Marketing team, and importantly, across all parts of the business.

The role is key in setting high standards for the quality of the experience they deliver and building a focus on mitigating and removing pain points for clients.

As part of the Client Experience & Marketing team the role also plays a key part in the development of clear, planned customer journeys, enabling the achievement of key client objectives.

The role is also important in building a Client Experience focus across the business. The business has always had a very strong focus on delivering the best outcomes for clients, however the functional discipline of CX is new to the organisation. This position plays a role in building knowledge across the company that CX is a functional discipline driven by recognised principles and best-practice. Remaining current in your knowledge of CX developments and trends, upskilling colleagues across the business, and championing the value of a focused CX discipline in all interactions will be key.

If you have always wanted to be part of a CX team and have an essential role in the CX journey of a business, this is your chance.

Send your CV to Ginnaya Turner at The Creative Store, email [email protected], or call The Creative Store on (09) 365 1077 for more details

We will only review candidates who have a valid work permit / working rights for New Zealand.

Visit The Creative Store website www.thecreativestore.co.nz to view all our jobs online.