The Derech Shalom Center Hiring for Receptionist Job at Remote Full Time

After-Hours Receptionist

Job Overview:

The Derech Shalom Center provides case management, support and resources for marital reconciliation and divorce. The afterhours receptionist manages all after hours calls. The after-hours receptionist is responsible for receiving, responding to, and triaging calls and caller requests. The specialist screens and triages incoming requests and documents the interaction in the organization’s electronic health record(EHR). The receptionist carries callers through an immediate situation.

Job Summary:

The after-hours receptionist is responsible to answer all calls during closed business hours, interacts with clients via telephone and directs them to the appropriate resources while notifying appropriate departments.

Hours:

***The after-hours specialist will be available during these times to answer incoming calls. This will be divided into shifts for two staff members.

Monday-Thursday: 5pm-12pm (EST)

12pm-8:30am (EST)

Friday 2pm-12am (EST)

Saturday 12am-12pm (EST)

12pm-12am (EST)

Sunday 12am-12pm (EST)

12pm-12am (EST)

Jewish Holidays: All day

Location:

This is a remote position

Responsibilities:

• Respond to all incoming calls
• Receives, directs, and relays telephone messages
• Provide short-term intervention to callers
• Engage in safety assessment and transfer to crisis specialist if needed
• Screen and triage incoming requests
• Provide information and resources as needed
• Document all calls
• Notify appropriate staff member

Qualifications & Required skills:

• Fluent in English
• Phone presence and the ability to interact well with clients telephonically
• Access to a clear phone line with no external noises or distractions
• Sensitivity towards and understanding of mental health
• Strong communication and organizational skills
• Strong soft skills
• Knowledge of customer service principles and practices
• Good writing skills
• Excellent interpersonal skills
• Proficient in Microsoft 365
• Ability to work under pressure in a calm and reassuring manner
• Solid understanding of technology and systems for managing notes and records

Job Type: Full-time

Pay: $10.00 – $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote