The Dufresne Group is currently seeking a Virtual Customer Service Representative for our eCommerce Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB.
As a Virtual Customer Service Representative, you will be responsible for maximizing virtual store sales and profitability by effectively managing the administrative component of our customers in store & after sales experience
The Dufresne Group is committed to investing in our team members; we offer:
Market competitive wages;
Comprehensive benefits plan and excellent employee discounts;
Employer Sponsored Retirement Savings Plan;
Career growth and continuous development;
Respectful and family-oriented working environment with strong company values.
As a Virtual Customer Service Representative, you will:
Ensure excellent customer relations by responding to customer needs consistent with company standards, culture and business practices
Ensure efficiency and accuracy in relation to:
customer orientation
customer inquiries (via email and/or phone)
payment management
follow policy and procedures
report maintenance
sales order entry details
stores open order summary
sales order invoice reconciliation
Ensure effective and timely interactions with other departments
Always keep the customers’ best interest in mind
As a successful candidate you will have the following:
High school diploma, GED or equivalent skills and experience
Excellent communication and interpersonal skills
Well-organized, ability to follow through tasks to completion
Over 2 years of experience in customer service environment
Demonstrated working knowledge of MS Office products and ability to learn in-house computer programs
Able to work during retail hours (days, evenings, weekends and holidays)
May be required to be scheduled for shifts ending at Midnight CST
Apply now!
The Dufresne Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We’re Looking for a Residential Driver in Strathmore! As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for...
Apply For This JobWork site environment Fruit and vegetable combination farming Outdoors Dusty Hot Work setting Room and board provided Rural area Remote...
Apply For This JobCargill’s Agricultural Supply Chain (CASC) connects producers and users of grains and oilseeds around the globe through sourcing, storing, trading,...
Apply For This JobABOUT US: Barricades and Signs is the industry leader for all traffic safety needs in Western Canada. Since 2004, Barricades...
Apply For This JobChange the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and...
Apply For This JobJob Category: Customer service Job Posting ID: 849 Employment Status: Temporary part-time Classification: CUPE 2069 Hourly Rate: $20.0320 Application deadline:...
Apply For This Job