The Esplanade Co Ltd Hiring for Customer Experience Officer Job at Singapore , Singapore Full Time

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of giving outstanding service and a great experience to our patrons with the arts.

You will be responsible to liaise with ticketing agent and internal departments for event configuration for Esplanade programmes. Manage ticketing inventory and provide administrative support related to ticketing.

KEY RESPONSIBILITIES

• Liaise with ticketing agent for the configuration of the event and the packages on the ticketing including internal departments for the provision of synopsis and visuals for the communications through website and ticketing platform
• Manage ticketing and sponsors’ tickets fulfilment
• Process internal ticket requests
• Manage ticket inventory
• Check and tally ticket sales and commission settlement report for invoices receive from Ticketing Agent before submitting to finance
• Oversee and process booking enquiries for group/schools, including providing information on performances and events of the booking
• Process invoices related to group booking and track payment deadlines

KEY REQUIREMENTS

• Diploma or relevant qualifications with equivalent years of experience (A good pass in English and Mathematics is an asset)
• 2 to 3 years of customer service experience
• Experience in cashiering, reservations, ticketing or handling point of sales activities is an advantage. Must be comfortable handling cash.
• Excellent customer service skills
• Proficient in English and a second language
• Excellent interpersonal and communication skills
• Aptitude in resolving issues with a customer-focused orientation
• Ability to multi-task
• Proficient in Microsoft Office applications
• Able to work independently with minimum supervision
• Required to work on scheduled shifts

If you are keen to join us, we invite you to apply with your attached resume and an indication of your current and expected salary. Only shortlisted candidates will be notified.

We thank you for your interest in the position and in the Esplanade.