The Fruit People Hiring for Office Coordinator/Customer Service Executive Job at Dublin , Ireland Full Time

The Fruit People are market leaders in providing offices in Ireland with fresh fruit, healthy snacks, dairy products, and pantry items. We work with local artisan producers and our catering partners to curate a unique food & beverage experience for our customers.

We are expanding the team and actively recruiting an Office Coordinator/Customer Service Executive to join our team!

Our ideal candidate is well organised with great administration skills and attention to detail.

Responsibilities:

• Supporting customers with enquiries & order updates via email, phone and webchat.
• Management of email inbox and incoming call handling ensuring that calls are answered and dealt with in a timely manner.
• Complaint Management – ensuring resolution to customers satisfactions, understanding the root cause and follow up with customer.
• Ensuring that a high level of customer service is maintained – going that extra mile for our customers
• Working closely with colleagues in other teams to ensure flow of information.
• Supporting management team when required.
• Ensuring the smooth running of the office.

Requirements

• Excellent interpersonal and communication skills and written & spoken levels of English.
• Efficient organisational skills and attention to detail are key.
• Strong administration skills, proficient in Microsoft suite.
• Effective team member with a problem solving mindset.
• Ability to work independently and as a member of a team in a fast paced environment.
• 2 years experience in a similar role.

Benefits:

• Salary €33,000 to €35,000
• Full time, Permanent Role
• Employee Fruit & Snacks in Canteen
• Full Induction & Training Plan in place
• Career progression for the right candidate

Please apply with a cover letter.

Job Types: Full-time, Permanent

Salary: €33,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Company events

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• North Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: One location

Reference ID: OfficeCust
Expected start date: 01/03/2023