The Mark USA Hiring for Director of Operations – Fully Remote at Remote Full Time

The Mark Company Overview

Are you passionate about contributing to positive social change? Are you interested in implementing evaluation methodology and principles in new and innovative ways? Do you enjoy a fast-paced and high growth environment overseeing multiple projects and working collaborative with others? If you want to contribute to individual and company growth, this role is for you!

The Mark is an innovative evaluation and research company based out of Orange County, California. We are a hardworking, passionate team of individuals that lead from the heart. We are committed to using our skills to achieve positive change across sectors from academia to non-profit, government, and corporations. We strive to have an instrumental impact on company culture, and our clients. We use a systems-based evaluation approach to challenge the way data is used. This means working with clients, organizations, and communities collaboratively to identify gaps and solutions.

Asa part of our company values, we are dedicated to creating a positive and supportive company culture that invests in the personal and professional development of our team. We are committed to continuous improvement and offer opportunities for team members to provide feedback and suggestions.

Description of position

At The Mark USA, is seeking an experienced Director of Operations to join a highly skilled team. The ideal candidate will have senior management experience in adynamic and high growth setting. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The Director of Operations will work closely with other executives to strategize and develop long-term plans that usher in new levels of productivity and success for the company and must be able to come up with the systems, processes, and concrete cohesive way for the company and the employees to execute the strategy successfully.

Responsibilities

• Defining, implementing, and revising operational policies and guidelines for the organization.
• Developing and executing new growth directives.
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs.
• Working with the human resources department to develop and implement staff evaluation parameters.
• Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance.
• Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits.
• Overseeing client support services.
• Managing procurement and resource allocation.
• Establishing concrete action plans and being able to cohesively execute the action plans to ensure that strategic initiatives are acted upon.
• Identifying and determining what strategic initiatives will accomplish the long-term company goals- how the goals should be accomplished effectively and efficiently based upon resources provided.
• Implementing business processes, systems, standards, and policies that will help the company to scale quickly but effectively, and function cohesively to produce a consistent high quality work product across all service (product) deliverables.

Preferred skills and qualifications

• Excellent leadership and organizational abilities.
• Superior knowledge of industry regulations and operational guidelines.
• In-depth knowledge of data analysis and other type technology and software.
• Working knowledge of customer relationship management (CRM) packages.
• Outstanding negotiation skills.
• Excellent written and oral communication.
• Proven knowledge of performance evaluation metrics in a business setting.
• First-class people skills.
• Ability to think critically and innovatively and come up with solutions that are low-cost yet effective.
• Working knowledge of what is evaluation work or the capacity and interest to quickly learn what it is, how the work is accomplished, etc.
• Strong understanding of workflows and processes, understanding inter-related functions and impact.

Compensation: Salary

The pay structure is negotiable and commensurate with skills and experience.

Benefits The Mark offers a benefits package to all full-time employees including Health, dental, and vision benefits11 paid holidays per calendar year. Vacation days, Sick days, mental health days, 401k retirement plan, Half day Fridays.