Log In
Sign Up
United States
The Mom Project Hiring for Helpdesk Technician at Brooklyn, NY Full Time
The Mom Project is excited to partner with Etsy in their search for a Helpdesk Technician .
Etsy is the global marketplace for unique and creative goods. We connect creative entrepreneurs from nearly every country around the world with buyers shopping for something special. Tackle unique problems alongside talented coworkers and teams. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact. See your work make a true difference in people’s lives.
Etsy is seeking a level one desktop support analyst to join our Helpdesk team and help support the tools and infrastructure that directly impact the efficiency of our enterprise organization.
The tools we are responsible for are used every day by Etsy employees. We’re looking for people who excel at working with others, challenge the status quo, and are outstanding problem-solvers. We value clear communication, honest feedback, and empathy for the users of our services.
This is an exciting time to join Etsy, as we embark on next-generation work. This role requires your presence in Etsy’s Brooklyn office in an in-person or flex capacity. Learn more about our Flex and Office-based work modes as well as vaccination policy here.
Scope of Work
You will provide frontline IT support for the business of Etsy, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user training, inventory/shipping/receiving, user access requests, and others.
You will share responsibility for the operations and support for a variety of business applications including Zendesk, Atlassian products, G Suite, JAMF, and Slack.
You will lead with optimism and empathy while providing both in-person and remote support to Etsy’s internal customers.
You will document procedures, policies, technical instructions and other processes.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.
Requirements
You have 1-2 years of experience working in tech support/customer service.
You have excellent communication skills in person, via email, and Slack.
You value workflow efficiency and believe in continuous improvement for yourself and your team.
You’re creative, curious, and eager to learn.
You believe in documentation and knowledge-sharing with others.
You are passionate about your customer’s experience.
You have experience with Mac operating systems and tools similar to JAMF Pro.
Schedule
40 Hours a Week
4 days in office at the Brooklyn, NY location, 1 day work from home
9am-5pm or 10am-6pm
Etsy is the global marketplace for unique and creative goods. We connect creative entrepreneurs from nearly every country around the world with buyers shopping for something special. Tackle unique problems alongside talented coworkers and teams. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact. See your work make a true difference in people’s lives.
Etsy is seeking a level one desktop support analyst to join our Helpdesk team and help support the tools and infrastructure that directly impact the efficiency of our enterprise organization.
The tools we are responsible for are used every day by Etsy employees. We’re looking for people who excel at working with others, challenge the status quo, and are outstanding problem-solvers. We value clear communication, honest feedback, and empathy for the users of our services.
This is an exciting time to join Etsy, as we embark on next-generation work. This role requires your presence in Etsy’s Brooklyn office in an in-person or flex capacity. Learn more about our Flex and Office-based work modes as well as vaccination policy here.
Scope of Work
You will provide frontline IT support for the business of Etsy, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user training, inventory/shipping/receiving, user access requests, and others.
You will share responsibility for the operations and support for a variety of business applications including Zendesk, Atlassian products, G Suite, JAMF, and Slack.
You will lead with optimism and empathy while providing both in-person and remote support to Etsy’s internal customers.
You will document procedures, policies, technical instructions and other processes.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.
Requirements
You have 1-2 years of experience working in tech support/customer service.
You have excellent communication skills in person, via email, and Slack.
You value workflow efficiency and believe in continuous improvement for yourself and your team.
You’re creative, curious, and eager to learn.
You believe in documentation and knowledge-sharing with others.
You are passionate about your customer’s experience.
You have experience with Mac operating systems and tools similar to JAMF Pro.
Schedule
40 Hours a Week
4 days in office at the Brooklyn, NY location, 1 day work from home
9am-5pm or 10am-6pm
