The Nord Center Hiring for Behavioral Health Urgent Care Coordinator at Lorain, Ohio Full Time

The Nord Center is expanding services by opening a Behavioral Health Urgent Care Center to provide immediate supportive services to community members so that consumer needs are addressed before they become a crisis situation. Join our growing team as we launch this innovative, best practice approach to providing essential healthcare services in our community!The Care Coordinator provides care coordination and advocacy through collaboration with Behavioral Health, Primary Care, and Psychiatric Service providers. The Care Coordinator manages care delivery and shares information concerning client care to achieve safer and more effective care that utilizes a trauma-informed approach that recognizes and respects consumer choice, voice and culture.The Nord Center’s Behavioral Health Urgent Care Center will provide immediate supportive services to community members so that consumer needs are addressed before they become a crisis situation. The Behavioral Health Urgent Care model addresses community gaps in care by creating an entry point for ongoing behavioral health services and provides an avenue for crisis management by triaging patient needs by qualified behavioral health professionals. Aligned with the Certified Community Behavioral Health Clinic (CCBHC) model, the Behavioral Health Urgent Care center will offer improved access to care by ensuring community members struggling with mental health needs are seen expeditiously in a location meant to immediately address the urgent behavioral health needs of any person. Operating hours are 10 – 6 pm daily Monday through Friday. Location is the Sheffield Office ESSENTIAL JOB FUNCTIONS *Assists clients with coordinating the services developed in their care plan. Works collaboratively with behavioral health, primary care, and pharmacy staff to ensure integrated care is available to clients. Provides accurate, timely, and reliable information to the interdisciplinary treatment team assigned to the client. *Tracks and maintains current knowledge and shares with clinical teams of assigned clients’ admissions and discharges to facilities such as jails, hospitals, and other residential or congregate settings. *Ensures clients receive appointments as scheduled, assists clients with completing intake processes with providers, and conducts post appointment follow up calls. *Identifies medications prescribed by non CCBHC providers and shares this information with the treatment teams. Facilitates medication management by coordinating the prior authorization process and by responding to Medline requests on behalf of their clients. *Ensures that privacy and confidentiality of the client is maintained at all times. Obtains client consent for sharing HIPPA protected information between and with all providers in the care team. Further facilitates the sharing of said information through record obtainment and transfer as required. *Conducts the National Outcomes Measures Survey (NOMS) survey tool on all clients in order to obtain baseline, six month progress updates. Enters information into the EMR and SPARS. *Participates actively in the Quality and Utilization Management functions, including aspects of care, peer review, client satisfaction, and utilization review, standards of care, record review, and outcome indicators. *Ensures their clients know and understand who serves on their interdisciplinary team, each member of the teams’ role, as well as their level of involvement with their care. *Coordinates care across DCO’s and other providers by facilitating the intake process, care follow up, and information sharing across all providers. *Supplements case management and other disciplines such as peer support services. *Develops and provides solution focused interventions *Completes all nec