The Origin Way Inc Hiring for Front Desk Coordinator (Remote) at Remote Full Time

Who We Are

Origin is a leading provider of pelvic floor and whole-body physical therapy with a specialized focus on pregnancy, postpartum, menopause, and sexual health.

We offer physical therapy for the pelvic floor and whole body, treating commonly overlooked health issues related to pregnancy, postpartum, menopause, and sexual health. If left untreated, these issues impact both physical and mental health. Physical therapy is clinically proven to have life-changing results — we’re proud to have helped over 15,000 patients build strength and confidence in their bodies. We are rapidly growing in-person and virtually, and expanding our team to elevate the standard of care nationwide.

Culture

Mindset matters. While every role will have specific skills and requirements, we are one team with shared core values, and we aim to create a safe and supportive environment for everyone in the Origin community. We’re a team of hardworking and passionate individuals who integrate the following values into our everyday practices:

• 
  Own it. We show up with our best work. We’re creative, focused, proactive, and get the details right.
• 
  Go big. We have a big vision for women’s health and are energized by our potential impact. We act with urgency, yet remember it’s a long game.
• 
  Stretch. Growth can be uncomfortable and progress isn’t always linear. We create a safe space for honest learning, taking risk, and understanding failure.
• 
  Be generous. We’re kind, high integrity, and assume the best. We celebrate wins and build each other up.

Role

As a remote Front Desk Coordinator, you will represent Origin by delivering a first-class experience to our patients. You will play an important role in explaining our care model, booking appointments, and creating a warm and welcoming clinic atmosphere. You will help patients navigate their healthcare journeys by providing high touch, personalized customer service in a fast-paced environment. Please note, this is a part-time role consistent of 20 to 25 hours.

What You’ll Do:

• Help patients schedule appointments, and troubleshoot scheduling conflicts as they arise.
• Monitor several communication channels, responding to emails and chats and answering multiple phone lines; you will direct calls and take messages as needed.
• Ensure a holistic care experience: handling administrative tasks, selling retail products, and collecting payments
• Support patients’ care coordination within our team and external parties by:
• Troubleshoot issues that arise with clients or systems, de-escalating issues or elevating higher-level concerns to management as needed.
• Engage in ad-hoc duties through cross functional collaboration, potentially including local marketing and community outreach.
• Support Community Leads with new hire shadowing and training on an ad-hoc basis.

What We’re Looking For:

• Excellent verbal, written, and interpersonal communication skills
• Proven experience delivering high touch customer service; professional phone presence, comfortable speaking with various clients and team members
• High attention to detail and follow-through on tasks
• Ability to think critically, understand nuance, and problem solve on the fly to de-escalate situations
• Technology proficiency and a comfort level multitasking with multiple computer systems
• Comfort working in a fast-paced startup environment
• Previous hospitality, healthcare and/or customer service experience a plus
• High school diploma or equivalent required

Must be able to maintain confidentiality of sensitive information

Perks

At Origin, not only do we want our patients to feel their best – but our employees as well. We believe in both working and resting with intention. The wellbeing of our community is a top priority for us and we aim to create a workplace that fosters positive mental health and growth, both personally and professionally.

Our full time benefits include:

• Healthcare insurance with generous contribution (Medical, Dental, Vision)
• Paid Maternity Leave
• PTO + Paid Holidays
• 401k with matching
• Opportunities to speak, write, and advocate for women’s health in the local and national community
• Incredible Client Experience and Operations team, credentialing, technology-enabled workflows
• Learning, development and mentorship opportunities
• Origin Physical Therapy Stipend

Origin requires employees to receive an FDA-approved vaccination against COVID-19 infection. We do not discriminate on the basis of a protected characteristic and we provide reasonable accommodations related to qualified medical reasons, disability, or sincerely-held religious beliefs or practices.