Get to know The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.
Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).
Get to know the role
Job Title: Applications Support Specialist
Job Summary: The IT Applications Support Specialist will be our first line of defense fielding helpdesk requests submitted by our employees related to Business Applications. Aside from troubleshooting and onboarding/offboarding users, this role may at times work with the Business Systems Analyst team on testing features and systems that are preparing for production deployments, provide support regression testing and rollouts of updates and upgrades to existing systems, and manage documentation related to and supporting Business Applications.
FLSA Classification (US Only): Non-exempt
People Manager: No
What you’ll do
What you’ll bring
How you’ll be successful
What to expect
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
Internal Job Code: TE.OPHD.S2
Internal Job Profile: Help Desk Technician (S2)
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