the San Francisco Giants Hiring for Ticket Seller at San Francisco, CA Full Time

About the Team:

The Ticket Services team creates, develops, and maintains high standards of customer care, enhancing the fan experience through product knowledge and job expertise while maximizing Gold Glove customer service. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants are looking for seasonal Ticket Sellers to join the Ticket Services team, where you will have the unique opportunity to sell tickets on the day of the game or additional events and be the first point of contact with our fans. You’ll work closely with the Giants Ticketing departments and others to enhance the fan experience. The ideal candidate will have a strong ability to provide customer service and a strong attention to detail. This role reports to the Ticket Operations Supervisor who oversees our day of game ticket sellers. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because You’ll…

• Be an ambassador of the San Francisco Giants Organization
• Sell individual game tickets for future and day-of-game events using Tickets.com Provenue ticketing system
• Responsible for balancing cash drawer before and after each shift and accurate handling of cash and credit card transactions
• Provide excellent customer service to all fans with ticketing issues, pricing and seating questions.
• Assist supervisor with box office tasks and assignments

We’re Excited About You Because…

• You are an authentic, inspiring and hands-on leader
• You take pride in building highly productive, diverse and engaged teams
• You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals
• You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen

Qualifications

• Positive attitude and passion for customer service
• Working knowledge of Tickets.com Provenue ticketing system preferred
• Strong written and verbal communications and interpersonal skills
• Experience with processing and verifying credit card purchases, handling cash transactions and other forms of payment from customers
• Proven ability to count and balance cash drawer with accuracy
• Strong attention to detail and high level of organization
• Ability to maintain confidential and sensitive information
• Flexible work schedule – Must be able to work flexible hours, such as weekday afternoons, nights, and weekends
• Comfortable with technology such as computers, smartphones or tablets, radios, etc

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. During this decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating 60 years in San Francisco this season, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Come join us.

At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $24.25.

In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, employees may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage. Employees are also eligible for EAP and commuter benefits. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.

Applicants are strongly encouraged to apply early.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.