The Sebel Auckland Viaduct Harbour Looking for Guest Service Agent (Reception) at Auckland CBD, Auckland Full Time

Accor’s The Sebel Quay West Auckland and The Sebel Auckland Viaduct Harbour, located in the heart of the CBD & Viaduct Precinct are currently seeking a Guest Services Agent to join the Front Office Team across both properties.

As a Guest Services Agent you will need to provide excellent and efficient customer service from the point of guest arrival until through departure. Your key responsibilities also include selling rooms, settling guest accounts and cashiering. You will also be responsible for maintaining strict security procedures to ensure guest confidentiality and safety, as well as assisting with queries on the local area and places of interest.

Skills &/or experience:

• Guest-focused
• Intermediate English speaking level
• Ability to navigate a computer 
• Excellent telephone manner
• Good interpersonal skills with ability to communicate with all levels of employees
• Ability to work independently and within a team environment
• Self-motivated and energetic
• Good organisation and time management skills
• Flexibility of availability – able to work across a 7 day week shift pattern, including late nights. 

THE PERKS:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Meal allowance
• Free access to Tepid Bath pool & spa
• A discounted health fitness rate at Tepid Bath
• Food & Beverage discounts at our Viaduct Harbour partner restaurants
• Standard Accor benefits
• Complimentary work anniversary stay
• Discounted health insurance with Southern Cross Insurance
• Ongoing reward and recognition incentives and awards
• Opportunities for further development and worldwide career progression within Accor
• ‘Work your way’. Make your perfect work-life balance a reality.

Please note that you must have the Legal right to work in New Zealand to be eligible for this opportunity. 

Start your Accor Journey today!