The Station House Hotel Hiring for Front Office Manager Job at Kilmessan , Ireland Full Time

Manager – Front Office

The Station House Hotel are recruiting a Manager – Front Office

Responsibilities

• Work on shift, ensuring all service procedures are followed
• Ensure standards in housekeeping and public areas are kept to a very high standard

• To supervise the professional greeting of clients and visitors, to the highest standards
• To manage room/restaurant reservations ensuring that the team are processing all enquiries accurately, working closely with the reservations team
• Recruitment, induction, and training of reception/housekeeping team colleagues

• Appraisals and performance management of staff, including monthly meetings
• Leading, monitoring, motivating, coaching, and inspiring the team; providing guidance and support
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House & Housekeeping Services
• On-going development of skills and knowledge for the FOH/Housekeeping Team
• Produce, manage, and operate the reception/housekeeping rota, checking future planned absences, planning cover, and ensuring overtime is provided when necessary
• Monitor budget and produce weekly/monthly reporting where applicable

• Ensure all security measures and cash handling procedures are followed
• Deal with any guest complaints, ensuring a positive resolution for the guest and any follow-up or escalation is completed

• Upsell the hotel and facilities where possible

• Attend weekly Heads of Department Meetings, and morning briefings
• Monitor team members to ensure that all SOPs are being followed
• Ensure clear and accurate handovers are completed between shifts, and also with the night’s team
• Ensure the team are following up on all emails, and communications
• Check all logs are competed in the maintenance and lost property reporting systems
• Monitor that the switchboard is being answered as per the company standard

Requirements

• Minimum of 2 years experience in a similar role – 4/5* Hotel
• Experience with hotel systems is desirable
• Fluent English essential
• Eligible to work in Ireland Full-Time
• Excellent communication skills
• Able to work shifts, 5 days over 7
• Excellent interpersonal and customer care skills

Reference ID: FOM

Job Types: Full-time, Permanent

Salary: From €32,000.00 per year

Additional pay:

• Performance bonus
• Tips

Benefits:

• Food allowance
• On-site parking

Schedule:

• 8 hour shift

Work remotely:

• No