The Station House Hotel
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Manager – Front Office
The Station House Hotel are recruiting a Manager – Front Office
Responsibilities
- Work on shift, ensuring all service procedures are followed
- Ensure standards in housekeeping and public areas are kept to a very high standard
- To supervise the professional greeting of clients and visitors, to the highest standards
- To manage room/restaurant reservations ensuring that the team are processing all enquiries accurately, working closely with the reservations team
- Recruitment, induction, and training of reception/housekeeping team colleagues
- Appraisals and performance management of staff, including monthly meetings
- Leading, monitoring, motivating, coaching, and inspiring the team; providing guidance and support
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House & Housekeeping Services
- On-going development of skills and knowledge for the FOH/Housekeeping Team
- Produce, manage, and operate the reception/housekeeping rota, checking future planned absences, planning cover, and ensuring overtime is provided when necessary
- Monitor budget and produce weekly/monthly reporting where applicable
- Ensure all security measures and cash handling procedures are followed
- Deal with any guest complaints, ensuring a positive resolution for the guest and any follow-up or escalation is completed
- Upsell the hotel and facilities where possible
- Attend weekly Heads of Department Meetings, and morning briefings
- Monitor team members to ensure that all SOPs are being followed
- Ensure clear and accurate handovers are completed between shifts, and also with the night’s team
- Ensure the team are following up on all emails, and communications
- Check all logs are competed in the maintenance and lost property reporting systems
- Monitor that the switchboard is being answered as per the company standard
Requirements
- Minimum of 2 years experience in a similar role – 4/5* Hotel
- Experience with hotel systems is desirable
- Fluent English essential
- Eligible to work in Ireland Full-Time
- Excellent communication skills
- Able to work shifts, 5 days over 7
- Excellent interpersonal and customer care skills
Reference ID: FOM
Job Types: Full-time, Permanent
Salary: From €32,000.00 per year
Additional pay:
- Performance bonus
- Tips
Benefits:
- Food allowance
- On-site parking
Schedule:
- 8 hour shift
Work remotely:
- No
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