The University of Auckland Looking for Programme Adviser – Academic Services at Auckland City, Auckland Full Time

Company Description

The opportunity | Te Whiwhinga mahi

Ko te whare Pūtaiao | The Faculty of Science brings together 10 diverse schools and departments to provide outstanding quality teaching and research opportunities.

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

Job Description

Te Whiwhinga mahi | The opportunity

The Faculty of Science are seeking a highly motivated and experienced individual to join our Academic Services team as a Programme Adviser.

The Programme Adviser position is a pivotal role within the faculty. You will work with the team of Programme Advisers to enhance the student academic experience.

You will monitor course and programme data and use knowledge of academic programme requirements to ensure clear and consistent advice is available for current and future students, through faculty channels, the Student Hub, Student Experience Centre, online or other channels. The Programme Adviser will make decisions on non-standard complex student requests within their delegated authority.

You will also interpret needs for programme cohorts and provide advice, individualised assistance, and where appropriate referrals to other service providers to support the student’s academic journey. The Programme Adviser will also look for ways to continuously improve the services that are provided to students via faculties web, Student Experience Centre and Student Hubs.

Knowledge and Skills

• Tertiary qualification, or equivalent work experience
• Five or more years’ experience working within a faculty in a tertiary environment
• Experience working in partnership with academic staff and an understanding of academic drivers
• Experience working in a high demand and highly regulated environment
• Experience working in complex service-based organisations.
• Demonstrated skills at influencing at a senior level
• Demonstrated skills and experience in continuous improvement and facilitating innovation
• Demonstrated skills in analysing data from various sources and creating cohesive reporting to support decision making at a senior faculty level
• Kia Whakamana i te Tangata: Acknowledging, maintaining, and restoring the mana and tapu of individuals, whānau and communities.

This is a fulltime, 12-month fixed term role.

Remuneration: $64,600 – $72,000 neg on experience and qualifications

For more detailed information, please refer to the Position Description.

Mō tō mātou rōpū | About the team

This newly established team are made up of individuals who with their combined knowledge and experience of student support and academia have come together to create a supportive and energized work environment. The 7 Programme Advisers sit within a greater team of Academic Services for the faculty which consists of 6 other full-time staff. The team supports the 10 schools and departments within the faculty and delivers high outputs for the large number of students that Science attracts.

He kōrero mōu | About you

We are looking for someone who is a customer centric team player who can multitask and enjoy an everchanging environment where you will embrace challenges with technology as your friend. You will actively contribute to and lead (where appropriate) the ongoing development and continuous improvement of services.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 1 June 2022 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experience detailed above.

Please reach out to Sean Maguire, [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz