The University of Calgary Hiring For Events Assistant, Dinos Administration and Operations at Calgary, AB Full Time

Position Overview

This opportunity is currently available for internal applicants only as THERE IS A STRONG INTERNAL CANDIDATE FOR THIS POSITION.

The Department of Dinos Administration and Operations in the Faculty of Kinesiology is currently seeking a Recurring Part-time Events Assistant.

The Events Assistant reports to the Manager of Events and is responsible for providing outstanding customer service to the guests and involved participants of varsity athletic home games. Under general supervision, the incumbent is responsible for preparation activities and customer service areas (tickets and gate, concessions, merchandise sales, data entry, report generation, and event venue preparation). This position requires mostly evening and weekend shifts with some daytime shifts during the week.

The Events Assistant may be required to process monetary transactions, sell merchandise and concessions items, supervise hourly and student employees, and provide excellent customer service to all guests of Dinos Athletics and the University of Calgary. Prior to events, this position may involve preparatory activities such as printing game day tickets, preparing documents for cash flow processing, posting advertising materials, preparing and accepting stock deliveries, stocking service areas, preparing venues, hosting visiting teams, and other necessary tasks. The successful candidate will be able to learn skills quickly, exercise decision making on how to trouble-shoot customer service questions, determine priorities and deadlines, and demonstrate initiative in completing tasks and meeting customer and departmental requirements.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Poster walk
• Print game day tickets
• Put in orders for supplies and concessions
• Accept deliveries
• Stock customer service areas with appropriate supplies
• Complete reports and file paperwork
• Host visiting teams – game day warm-up supervision
• Prepare performance areas – set up sound system and stats table
• Prepare floats
• Supervise student and casual employees in customer service areas (box office, gate admissions, beer gardens, concessions, and merchandise sales)
• Open and close cashier areas
• Troubleshoot at venues during varsity athletic events
• Determine priorities for action items

Qualifications / Requirements:

• Experience in cash handling and procedures required
• Strong verbal communication and problem solving skills that will ensure customer satisfaction
• Must be able to interact with a variety of customers, user groups, students, faculty, and staff while providing outstanding customer service skills
• Professionalism, patience, and flexibility are essential
• Experience in a fast-paced work environment, sporting venue preferred
• Ability to lead and direct others

Application Deadline: November 21, 2022

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase 3.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information visit Careers in the Faculty of Kinesiology.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.