The University of Waikato Looking for Contact Team Manager at Hamilton, Waikato, New Zealand Full Time

Ngā kōrero mō te tūranga – About the role

Be an integral part of the Student Administration Team as you lead and manage the operations of the Contact Team. A key focus of the role will be working with other areas of the University to drive an aligned strategic approach to supporting our new students through their enrolment journey. Identifying and implementing strategies and operational processes for enrolment conversion across Student Administration is a key purpose of this position.

You will play an important part in implementing a comprehensive recruitment, induction and development plan for the Contact Team to create a high performing and motivated workforce. This will include developing and sustaining levels of team expertise, assessing and implementing appropriate processes, systems and reports to enhance the performance of the team.

You will work closely with the Student Centre and Admissions Managers to align processes and to assist in the management of peak periods. To ensure this can occur you will be flexible in your working hours. Currently the Contact Team operate Monday to Thursday between 10am-8pm to ensure operational requirements are met. This is a full-time role of 37.5 hours a week based on our Hillcrest Campus. We are happy to discuss hours and flexible working arrangements during the interview process.

Salary will be in the range of $93,452 to $103,303 per year based on skills, knowledge and experience brought to the position. For more information on the role please see the position description here or for a confidential conversation about the role, please contact Tricia Finn, Director of Student Systems and Administration, [email protected]

For more information on the Student Centre, please see www.waikato.ac.nz/student-life/student-services

Ko wai koe? – Who are you?

You will bring your experience leading high-performance teams and strong strategic mindset to this managerial role. Your experience within the call centre space, accompanied by your client focused (our student focused) attitude will help you succeed in this varied role.

You will also have a tertiary qualification along with proven experience in developing, training and motivating high performing professionals, and the ability to plan and implement efficient systems and processes to optimise team effectiveness and organisational outcomes.

It is vital that you have excellent interpersonal communication skills, along with the ability to successfully engage with both a diverse student population and key stakeholders across the University. You will be naturally curious about how things connect, have a friendly, flexible and positive disposition as well as an ability to prioritise your work with great attention to detail. If this sounds like you, then we strongly encourage you to apply now!

Ko wai mātou? – Who are we?

The Contact Team sits within the Student Systems and Administration Division of the University. The Division provides a comprehensive range of student services which support the recruitment, enrolment and success of University of Waikato students. We are committed to providing an excellent student experience and welcome new ideas, encouraging our teams to provide feedback on current practice and offer suggestions for innovative ways of improving processes.

He aha ngā take me tono mai ai koe? – Why should you apply for this position?

We want you to be part of our success! Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students, and encourages applicants with the relevant capabilities from all backgrounds to apply.

Ko te Tangata – For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa

Applications Close on Friday February 9, 2024

Requisition Number 1001218